Conditional Offer Clerk

3 weeks ago

Norwich, United Kingdom Norfolk Constabulary Full time

Carmelite House, Norwich - Hybrid (Rota)
Full Time (37 Hours) - Temporary
£21,432 - £22,677 per annum
Friday 4 August 2023 at 5pm

This role has recently been categorised as suitable for hybrid home working within the Constabulary Modern Workplace Programme (MWP) on a rota basis. There will be a combination of home based and office-based working which will be discussed at interview.

**The role**

An exciting opportunity has arisen to join our Central Ticket Office/Safety Camera team as a Conditional Offer Clerk. We process all minor traffic offences across Norfolk and Suffolk.

The main duties of the role include:

- Receiving and actioning information from camera technology systems and tickets issued by Police Officers
- Accurately inputting and processing all notices/tickets
- Preparing Single Justice Procedural files for offences that progress to court
- Answering enquiries by telephone and correspondence from the general public, police officers and other agencies
- General administration tasks to include filing, copying and dealing with incoming mail
- Viewing and verification of camera detected offences
- Preparing letters and reviewing correspondence taking appropriate action for dealing with the content
- Liaising with the Central Ticket Office Enquiry Officers for internal and external force enquiries and personal service of documents
- Any other duties that are commensurate with the role and grade as may be requested by line management

**It is essential that applicants meet the following criteria**:

- Experience of accurately inputting data to computerised systems
- Basic keyboard skills with experience of working with Microsoft Word
- Good verbal communication skills with experience with dealing with telephone enquiries
- Proven experience of organising and prioritising tasks effectively to achieve deadlines
- Demonstrate good numeracy and literacy skills
- Proven ability to work as effective member of team

**It is desirable that applicants meet the following criteria**:

- Previous experience within a police or legal environment

**Benefits**

You’ll receive a starting salary of £21,432 (pro rata) plus other benefits including;
- 24 days holiday per year in addition to public holidays (rising to 29 days after five year’s service)
- Option of joining the local government pension scheme, sports & social staff association and Unison and enjoying the benefits these provide
- Access to the Blue Light Card with 100s of discounts
- A number of opportunities to undertake training, coaching, mentoring, in a workplace where development is encouraged
- Access to an Employee Assistance Programme (EAP) A confidential service, available 365 days a year, 24/7, free of charge which can provide around the clock support and guidance to help you manage work and personal stressors, as well as support you through lifestyle changes
- Support Networks that provide information and opportunities to share experiences as well as offering advice and support to members

**About us**

**About you**

**How to apply**

**What to expect**

Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:
If you meet the criteria, you’ll be invited to interview.

If you’re successful at this stage, you will be made a conditional offer of employment while you undergo the Vetting and medical process. You will only be made a final offer of employment once you have obtained the necessary security and medical clearance.

Please note, you must successfully pass each stage of the process to progress to the next.

Hours of work are 37 per week Monday to Friday. This post is offered on a temporary basis.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

**Applications from at-risk staff will be prioritised and receive preference in any selection process.

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