Conditional Offer Clerk

7 months ago

Norwich, United Kingdom Norfolk Constabulary Full time

**Job description**

An opportunity has arisen to join the Central Ticket Office team as a Conditional Offer Clerk.

This role includes dealing with officer-issued tickets and Safety Camera offences.

**Main duties include**:

- Receiving and actioning information received from camera technology systems and tickets issued by Police Officers
- Accurately inputting and processing all notices/tickets
- Assisting in the preparation of process files
- Answering enquiries by telephone and correspondence from the general public, police officers and other agencies
- General administration tasks to include filing, copying and dealing with incoming mail
- Viewing and verification of camera detected offences
- Preparing letters and reviewing correspondence deciding on the appropriate action for dealing with the content
- Liaising with the Central Ticket Office Enquiry Officers for internal and external force enquiries and personal service of documents
- Any other duties that are commensurate with the role and grade as may be requested by line management

**It is essential that applicants meet the following criteria**:

- Experience of accurately inputting data to computerised systems
- Basic keyboard skills with experience of working with Microsoft Word
- Good verbal communication skills with experience with dealing with telephone enquiries
- Proven experience of organising and prioritising tasks effectively to achieve deadlines
- Demonstrate good numeracy and literacy skills
- Proven ability to work as effective member of team

**It is desirable that applicants meet the following criteria**:

- Previous experience within a police or legal environment

**Benefits**
- 24 days holiday per year in addition to public holidays (rising to 29 days after five year’s service)
- Option of joining the local government pension scheme
- Option of joining the sports & social staff association and Unison and enjoying the benefits these provide
- Access to the Blue Light Card with 100s of discounts
- Paid-for training is available as is the opportunity to have mentoring, in a workplace where development is encouraged
- Access to an Employee Assistance Programme (EAP) A confidential service, available 365 days a year, 24/7, free of charge which can provide around the clock support and guidance to help you manage work and personal stressors, as well as support you through lifestyle changes
- Support Networks that provide information and opportunities to share experiences as well as offering advice and support to members
- A diverse, equal and inclusive workforce in an organisation that values its people
- And finally, but perhaps most importantly, the opportunity to make a difference to the communities of Norfolk and Suffolk

**Job Types**: Full-time, Permanent

Pay: £23,121.00-£24,262.00 per year

**Benefits**:

- Work from home

Work Location: In person

Reference ID: 55

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