Customer Assistant

7 months ago


Edinburgh, United Kingdom Abacus Marketing Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met.

**Responsibilities**:

- Assist customers with their inquiries, concerns, and requests in a friendly and professional manner.
- Provide excellent customer service by actively listening to customers and addressing their needs.
- Sell products and services to customers, utilizing upselling techniques when appropriate.
- Communicate effectively with customers in English
- Handle customer complaints or issues with patience and empathy, finding appropriate solutions.
- Maintain a clean and organized work area to ensure a positive customer experience.

**Skills**:

- Multilingual abilities are a plus.
- Strong organizational skills to manage multiple tasks and prioritize effectively.
- Excellent phone etiquette and communication skills.
- Ability to work well in a team environment and collaborate with colleagues.

**Job Types**: Full-time, Permanent

**Salary**: From £25,888.43 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Sheffield (preferred)

Work Location: In person


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