Customer Assistant

5 months ago


Edinburgh, United Kingdom Relay Group Limited Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met

**Responsibilities**:

- Provide excellent customer service by assisting customers with their inquiries and needs
- Assist customers in person, providing information about products, services, and promotions
- Upsell products and services to maximize sales opportunities
- Communicate effectively with customers to understand their needs and provide appropriate solutions

**Experience**:

- Previous experience in a customer service role is preferred
- Strong phone etiquette and communication skills
- Fluent in English, with the ability to communicate effectively
- Excellent interpersonal and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong organizational skills to maintain accurate records and handle customer inquiries efficiently
- Ability to work well in a team environment
- Willingness to learn about products and services to better assist customers

**Job Types**: Full-time, Permanent

**Salary**: From £25,781.56 per year

**Benefits**:

- Company events
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person


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