Customer Assistant

5 months ago

Edinburgh, United Kingdom M&S Full time

**Summary**

Customer Assistant - Service & Safety - 24.75 Hours - Princes Street

Example Work Pattern
- Week 1

Sunday 0900-1700

Monday 0800-1400

Tuesday 1600-2200

Wednesday 1600-2200

Week 2

Sunday 0900-1500

Monday 1500-2100

Tuesday 1600-2200

Friday 1300-2100

All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.
**All the details**

**Customer Assistant - Service & Safety - 24.75 Hours - Princes Street**

**Example Work Pattern -**

Week 1
Sunday 0900-1700
Monday 0800-1400
Tuesday 1600-2200
Wednesday 1600-2200

Week 2
Sunday 0900-1500
Monday 1500-2100
Tuesday 1600-2200
Friday 1300-2100

**All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.**

**Purpose**

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC

**Everyone’s Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom Relay Group Limited Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met **Responsibilities**: - Provide excellent customer service by assisting customers with their inquiries and needs - Assist...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom CONNECTED L GROUP Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met **Responsibilities**: - Assist customers with their inquiries, concerns, and requests in a friendly and professional...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom Abacus Marketing Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Responsibilities**: - Assist customers with their inquiries, concerns, and requests in a friendly and professional...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom CONNECTED L GROUP Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Duties**: - Assist customers with their inquiries, providing excellent customer service at all times. - Utilize strong...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Edinburgh Work Pattern Week 1 & 2 Sunday 1700-2100, Monday 1900-2300, Saturday 1900-2300 **All the details** **Customer Assistant - Foods - Edinburgh** **Work Pattern** Week 1 & 2 Sunday 1700-2100, Monday 1900-2300, Saturday 1900-2300 **Purpose** To deliver a great shopping experience for our customers, we are...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - 16 Hours - Edinburgh Gyle Example Work Pattern - Every weekend Saturday - 10:15 - 19:00 Sunday - 10:15 - 19:00 **All the details** **Customer Assistant - Clothing & Home - 16 Hours - Edinburgh Gyle** Example Work Pattern - Every weekend Saturday - 10:15 - 19:00 Sunday - 10:15 - 19:00 **All new...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - 12 Hours - Craigleith Work Pattern Tuesday, Friday 17.00 21.00 Saturday 16.00 20.00 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. **All the details** **Customer Assistant - 12 Hours - Craigleith** **Work Pattern** **Tuesday, Friday 17.00...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Princes Street Fixed Term 12 Hours Proposed/Example Work Pattern - Sunday/Monday/Tuesday 0600-1000 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. **All the details** **Customer Assistant - Operations - Princes Street** **Fixed Term 12...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Service & Safety - 25.5 Hours - Princes Street Example Work Pattern - Sunday 1500-2000 Monday 1600-2200 Thursday 1400-2200 Friday 1400-2200 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. **All the details** **Customer Assistant - Service & Safety -...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 20 Hours - Chesser Avenue Fixed Term Position Proposed/Example Work Pattern - Week 1 Sunday/Wednesday/Thursday/Friday - 0500-1015 Week 2 Wednesday/Thursday/Friday/Saturday 0500-1015 Age Restriction 18 **All the details** **Customer Assistant - Foods - 20 Hours - Chesser Avenue** **Fixed Term...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 15 Hours - Chesser Fixed Term Position Proposed/Example Work Pattern - Sunday 1000-1800 Saturday 1000-1800 All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store. **All the details** **Customer Assistant - Foods - 15 Hours - Chesser** **Fixed Term...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations/Back Stage - 15 Hours - Morningside Fixed Term Age Restriction 18 (This position involves heavy lifting, unloading delivery's, heavy manual handling) Proposed/Example Work Pattern - Sunday 1500-1915 Tuesday 1600-2115 Saturday 1600-2115 All new starters will be expected to attend an Induction. Please be...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Chesser Avenue, Edinburgh. Fixed Term Proposed/Example Work Pattern - Week 1 Sunday/Monday/Wednesday/Thursday 1800-2200 Week 2 Tuesday/Wednesday/Thursday/Saturday 1800-2200 All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store. **All the...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Beauty - 16 Hours - Gyle Work Pattern - Week 1 Sun 9-17.30 Wed 8-17 Week 2 Wed 8-16.30 Sat 8-17 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. **All the details** **Customer Assistant - Beauty - 16 Hours - Gyle** **Work Pattern -** Week 1 Sun...

  • Customer Assistant

    5 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 16 Hours - Princes Street - Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment. Example Work Pattern - Sunday 1800-2200 Monday 1900-2300 Saturday 1900-2300 **All the details** **Customer Assistant - Foods - 16 Hours - Princes Street** - **Unsocial Hours fall...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Edinburgh Work Pattern Week 1 & 2 Sun 0600-1000, Mon 0500-0900, Tues 0500-0900 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. Age Restriction - Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Edinburgh Work Pattern Sunday 1700-2100, Monday 1900-2300, Saturday 1900-2300 Age Restriction 18 - Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment. **All the details** **Customer Assistant - Foods - Edinburgh** **Work Pattern** **Sunday 1700-2100,...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - 12 Hours - Edinburgh Work Pattern Week 1 Sunday 1400-1800 Monday 1400-1800 Friday 1400-1800 Week 2 Sunday 1400-1800 Wednesday 1400-1800 Saturday 1400 - 1800 **All the details** **Customer Assistant - Operations - 12 Hours - Edinburgh** **Work Pattern** Week 1 Sunday 1400-1800 Monday 1400-1800 Friday...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Edinburgh Work Pattern; Sun 0600-1000, Mon 0500-0900, Tues 0500-0900 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. Age Restriction 18 - Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional...

  • Customer Assistant

    6 months ago

    Edinburgh, United Kingdom M&S Full time

    **Summary** Customer Assistant - Service & Safety - 16 Hours - Morningside This role focuses on deterring criminal activity in our stores, whilst still providing quality service to our customers. Previous experience of deterring theft or de-escalating situations is preferred. Example Work Pattern - Week 1: Sunday 10:00-14:00, Monday 18:00-22:00, Wednesday...