Patient Advice and Liaison Officer
1 day ago
We would love to hear from positive people who are flexible, helpful and enjoy being part of a team. You will be a first point of contact for patients, their relatives or carers seeking information about where they are on the hospital wait list for surgery or treatment.
As part of the role you will be responsible for accurately recording and resolving informal queries received by the Trust or sign posting patients and their families to the correct agencies.
You will ensure PALS received are addressed appropriately. This provides you with the opportunity to identify concerns and to enable them to be effectively addressed in a professional, caring and efficient way. The team also provides an important role in the Trust in identifying what we can change to make our services better for the future.
The PALS team support the Complaints, PALS and Bereavement Service to develop and maintain a positive and effective service and to capture and improve the experience of our patients and their families. The PALS team are friendly and supportive, working well together. We are looking for a resilient team player who is passionate about helping people.
This is a new post in our PALS team. We are looking for someone who likes to help people and feels empathy for someone in a difficult situation. We need someone ho can take a balanced view with great customer service skills, who is organised, flexible, helpful and has good IT skills. We will offer you training and support so you can become the first point of contact for patients, their relatives or carers seeking immediate information about where they are on the waiting list for surgery. You will also offer guidance on how to make a formal complaint and will be able to assist in resolving concerns before they escalate into formal complaints.
Welcome to East Kent Hospitals NHS University Foundation Trust and thank you for considering us as your choice of employer. The Trust is in an area that has great transport access to London & the continent but is also set in beautiful countryside with easy access to many great Kentish beaches and towns.
Trust Vision, Mission and Values
Our vision is to be known as one of the top ten hospital Trusts in England and the Kent hospital of choice for patients and those close to them.
Our mission is to provide safe, patient focussed and sustainable health services with and for the people of Kent. In achieving this we acknowledge our special responsibility for the most vulnerable members of the population we serve.
Our values are “We Care” so that people feel cared for as individuals, people feel safe and people feel we are making a difference.
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
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