Scheduling Administrator

**About us**

Firecom are a fire safety company with over 20 years experience in this field. We offer a variety of fire safety products and services locally and nationally. We are based in Wilford, Nottingham and looking for someone to join our ever-expanding team in this new venture.

It’s a great time for you to join Firecom and our ever-growing team. Gain knowledge and experience of all fire safety services, working with all sizes of businesses and their individual needs in a small and friendly office environment.

We take pride in what we do, we aim to provide an excellent customer experience.

**What you will be required in the role as Scheduling administrator.**
- Answering phone calls.
- Responding to inital enquiries, transferring to the correct person and addressing any queries that may arise.
- Scheduling appointments in the engineer’s diary and coordinating with customers. Some knowledge of geographical locations.
- Arranging permits/passes with shopping centres where required.
- Updating and creating spreadsheets.
- Raising jobs and invoicing via our CRM Simpro system. Full training and suport will be provided.
- Purchase order processing.
- Updating Simpro system with relevant customer/site information prices, contacts, assets, service schedules.
- Other administrative duties, which consummate with the company’s growth and performance.

**What we are looking for is someone with..**
- Ability to work on your own and as part of a team.
- Have great communication skills, ability to communicate with customers.
- Ability to meet deadlines
- Excellent attention to detail
- Ability to multitask and prioritize tasks effectively
- Strong organizational skills

Proficient in Microsoft Office, Word, Excel, Outlook. Sage accounting

**Benefits**
- Flexible working options (Office and working from home)
- Monday - Friday (08.30 - 17.00)
- 20 days annual leave plus bank holidays
- Business closure at Christmas and New Year
- Day off on your birthday

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: Hybrid remote in Wilford, NG11 7EP