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Customer Service Administrator

1 month ago

Wilford Nottinghamshire, United Kingdom RecruitME Full time

Service Administrator Nottingham NG2 - starting Salary £24k + company pension + onsite parking + cycle to work and tram to work schemes We are on the hunt for motivated and customer-focused individuals to join a customer service desk as a Customer Service Administrator. Salary £24,000 (increases to £26k after successful probation period). We’re working with one of the country’s leading experts in security systems. Their current client list includes most of the high street restaurant outlets, several national hotel groups, and national pub and gym chains. Due to continued growth and a full order book, they are recruiting a number of Customer Service Administrators to join their team. The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all their maintained service contracts, including responding to and dispatching emergency callouts our clients may have. The Customer Service Administrator is responsible for processing all tasks in relation to delivering their customers scheduled maintenance activities, communicating via customer portals, email and telephone. What you’ll be doing:

  • Taking inbound phone calls for the Service phone line and handling Customer enquiries
  • Call logging and raising new orders
  • Liaising with Engineers regarding workloads, work not yet completed and assisting as required
  • Ensure customer portals and email inboxes are monitored daily to provide same-day response
What we’re looking for:
  • IT skills, including Microsoft packages and email
  • Knowledge of administrative procedures
  • Be adaptable and be able to take initiative
  • Accuracy at record keeping
  • Excellent time management skills
  • Ability to work well under pressure and prioritise workload
My client’s investment in their employees cultivates a culture based on commitment, encouraging a team environment where we are all included, benefiting both employees and customers. Salary £24,000 (increases to £26k after successful probation period). If this is of interest to you, or you know someone who might be a good fit – feel free to get in touch