Customer Service Advisor
3 weeks ago
**Location: Birmingham**
**Role: Customer Service**
**Salary: £21,500 (23-24K with Saturdays)**
**Hours: 8am-5pm or 9am-6pm, 5 days a week. 1 Saturday every 3 weeks (1.5x pay)**
**Hybrid after probation period, 2 days working from home.**
Working within a fast paced environment, we are seeking an individual who can provide a professional and friendly service to a small number of key accounts. This position will service various accounts where you will support as required depending on the varyingdemands each day.
**Key Personal Activities**
- Full rental management including processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare
- Deal with a high volume of inbound calls from customers, operational teams.
- Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
- Establish and maintain a good working relationship with colleagues
- Deliver against personal targets and support team in delivering against agreed service levels
- Management of required daily, weekly and monthly reports
- Complete customer satisfaction callbacks following vehicle delivery
- Any other ad hoc duties required
**Key skills / attributes required**:
- Excellent telephone manner
- Excellent verbal and written communication
- General computer literacy - Microsoft Office
- Customer Service / Administration background is desirable, but not essential
- Ability to perform under pressure
- Customer orientated
Tate is acting as an Employment Business in relation to this vacancy.
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