German Customer Service Adviser

4 days ago


Lanarkshire, United Kingdom Search Consultancy Full time

German Customer Service Advisor
£23,000 basic salary
Hybrid role
Key duties and responsibilities
- Communicate with customers about their orders including any delays or changes with delivery, late delivery, wrong orders or faulty products
- Take ownership of customer enquiries ensuring every customer is left with a 5 star experience
- Making recommendations to the customer based on the product range
- Liaise with the technical department to ensure the customer expectations are met
- Liaise with and provide internal support to external sales team and other departments with the company
- Maintain thorough and accurate customer service records
- Undertake any other duties though appropriate to maintain a consistently high standard of work
Essential requirements
- Must have excellent written and spoken German to business level
- Provide an exceptionally high level of customer service
- Excellent communication, organisational and team working skills
- Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy
- Proactive and positive attitude
Hours of work are Monday to Friday on two shift patterns 7.30am-3.45pm and 8am-4.15pm

**Benefits**:

- Discretionary annual company bonus - eligible after 12 months of service
- Healthcare plan - eligible after 12 months of service
- 20 days holiday plus 3 days bank holiday
- Pension - eligible to join immediately



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