Customer Service Specialist
3 days ago
**Customer Service Specialist - Lanarkshire - Salary £18,000-27,000 DOE**
**Do you have exceptional customer service and communication skills? Do you have experience completing general administrative duties? Do you have excellent time management skills?**
HRC Recruitment are recruiting for customer service coordinators to join a globally known, growing organisation based in Lanarkshire. For this position, you **must have experience in an import/export environment, ideally within the food and drinksbackground**.
You must be a confident communicator as you will be managing both client and customer queries, orders and shipments on a daily basis as well as completing all administrative duties.
**This is an excellent Full-Time opportunity working Monday - Thursday 08:30 - 5pm and Friday 08:30-12:30pm. The salary for the position is competitive and all dependent on experience.**
**At present this role will follow a hybrid-working model.**
**Are you who we're looking for?**
- You will be experienced within the FMCG industry (desired)
- You will have knowledge and experience working within a busy import/export environment (essential)
- You will have excellent time and diary management
- You will have experience in a telephony customer service environment providing exceptional service
- You will have strong attention to detail
- You are able to work well independently and as part of a team
- You have general administration experience
- Strong communication skills to be able to build and maintain strong relationships with customers and suppliers and various business departments
- Experience using SAP and/or ERP is desirable
**What does the day to day look like?**
- Processing customer orders in a timely manner
- Liaising with hauliers and warehouses regarding to dispatch of customer orders
- Ensuring all customer details are up to date and accurate on the system
- Managing and coordinating stock requirements to ensure timely dispatch
- Communication with other departments within the business to ensure quality customer service is provided
- Handling all customer complaints, completing a full investigation to meet customer expectations
- Liaising with suppliers relating to the dispatch of stock
- Preparing documents to ensure they are in line with set requirements and guidelines
HRC Recruitment acts both as both an employment business and an employment agency.
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