Customer Service Advisor

2 days ago

North Lanarkshire, United Kingdom Olleco Full time

Coatbridge, Lanarkshire
£22,660 per annum (plus up to £4k OTE and uncapped commission) Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 29 Days’ Holiday (rising with service)

As a Customer Service Advisor, you’ll help to deliver a high-quality service to customers and ensure orders are processed in line with delivery schedules.

**A little bit more about the role**:

- Customer service - dealing with additional delivery requests, the resolution of service issues and requests for information
- Consistently delivering customer service excellence
- Following up warm leads to gain new customers
- Administrative work necessary for the role

This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.

Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. We are now looking for a Customer Service Advisor to join our team and help us to continue to do things the right way for customers, colleagues and the planet.

With over 1,000 colleagues in multiple sites nationwide delivering excellence performance, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser. We offer the human touch with a local, community based depots which seek to give back to those communities every chance we get.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As a Customer Service Advisor based in the Coatbridge depot, you will be a fundamental part of our team, enabling us to continue with our mission to serve the planet, a purpose we care strongly about and are committed to.

Why join us?
- You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
- We’re growing and so will you be able to develop your own career
- We provide opportunities for you to develop your career, we encourage continuous learning and pride ourselves on promoting from within
- Help us achieve even more amazing things

What do we expect of each other?
- That each of us act like owners of this growing business
- We collaborate to enable us to be the best we can be - especially when it comes to safety and wellbeing
- We are committed to making food sustainable and ensuring that nothing is wasted so we encourage our colleagues to come forward with their ideas
- Focus on the things that matter and approach every situation proactively and with agility

Interested?

What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

**We will be looking for**:

- Proven experience in a call centre environment preferred
- A track record in helping to secure new customer accounts
- Experience of customer services and sales, ideally in a telesales or customer service environment
- The ability to work in a busy sales environment
- Strong IT/computer skills
- Good telephone and communication abilities
- GCSEs in English and Maths at grade C/4 or equivalent
- The ability to manage changing and conflicting priorities
- Good negotiating skills and strong customer focus
- The ability to understand and follow set processes

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.

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