Product Support Advisor

3 weeks ago


Skipton, United Kingdom Raptor Technologies Full time

Are you interested in getting your foot in the door and becoming a technical support professional? If you’re looking for a new challenge and an opportunity to join a software company to begin your IT career, CPOMS may be for you.

**Responsibilities**:

- Personally, delivering outstanding customer service to all clients
- Contributing fairly to all departmental goals
- Attending training, listening to guidance & communications and other resources to understand your responsibilities in relation to the processing and protection of Personal Information and comply with the CPOMS Privacy Policy
- Being aware of how to identify risks and the regulatory requirements relating to Personal Information processed and implementing appropriate measures to mitigate and manage them

**Experience & Skills**:
**Required**:

- Experience in a customer-facing role and upmost confidence speaking over the phone
- Outstanding communication skills; both verbal and written
- Excellent organisational and time management skills
- Sharp analytical and problem-solving skills
- Ability to empathise with people from all backgrounds, e.g. customers, second line teams, management, and development teams
- Grade C or above in Maths and English.

**Desirable**:

- Experience of support helpdesk software e.g. Salesforce

**Job Types**: Full-time, Permanent

Pay: £22,010.56 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Skipton, BD23 2UE

Application deadline: 14/06/2024
Reference ID: Product Support Advisor
Expected start date: 01/07/2024


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