Support Advisor

4 weeks ago


Skipton, United Kingdom CPOMS Systems Limited Full time

We are the market leading software solution for monitoring Safeguarding, wellbeing and all pastoral issues.

**Part Time, Full Time and Term Time available.**

**Full Time Hours - 09:00 - 17:30 Monday to Thursday and 09:00 - 17:00 on Friday.**

We are looking to recruit a Support Advisor. You will be responsible for resolving queries via telephone and our ticketing system (Salesforce) in a professional and timely manner.

You must enjoy investigating and troubleshooting problems, be a good listener, and have a passion for providing the very best service.

Full training will be provided by our dedicated team. _Please contact us if you would like to hear more about our training program._

**We’re looking for**:

- Someone with a desire for providing outstanding customer service
- Ability to work effectively within a fast paced team
- Outstanding communication
- Be able to work in a team
- Excellent spoken and written English
- Great listener
- Fast learner
- Problem solver
- Grade C or above in Maths and English

**Additional Information**:

- The chance to work within a team of hard-working, passionate people
- Great job satisfaction from seeing the difference you make in the world of Safeguarding
- A dedicated well-being team (who surprise us every now and then with treats, social lunchtimes and more)
- Townhall meetings hosted by our parent company
- Development Reviews (1 Month, 3 Month and 6 Months initially)
- Full Time Staff are entitled to 34 days paid holiday per annum (this includes 8 Bank and Public Holidays)
- Employee referral scheme for recommending a friend (once they’ve successfully completed their 6 month probationary period)
- Optional working from home days (2 per week) after 6 months (based on working 5 days per week)
- Smart casual dress code
- On-site parking
- Company pension scheme

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £20,048.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Skipton: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: Hybrid remote in Skipton

Application deadline: 09/06/2023



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