Reception Supervisor

**Job Ref**:CRI2658

**Branch**:DoubleTree by Hilton - Woking

**Location**:DoubleTree by Hilton - Woking, Woking

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:25/06/2024

**Closing date**:27/07/2024

Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We are looking for an experienced Reception Supervisor to join our team.

**The Role**

As a Reception Supervisor, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.

Your main duties include:

- Advising your team of any special events or VIP Guests in the hotel
- Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
- Maximize sales revenues through up-selling
- Manage Guest requests, inquiries, and complaints promptly and completely

**The Person**

As well as having previous experience in a similar role, we look for a Reception Supervisor to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

**Benefits**
- GoHilton - you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
- Private Healthcare Plan - financial assistance towards the cost of healthcare
- Learning and development opportunities - from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
- Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
- Attractive front office upselling incentives scheme
- Recommend a Friend incentive - bring your friends on board and receive a bonus after they’ve been with us for 6 months
- Hero Of The Month recognition programme to recognise and celebrate your achievements
- Freshly cooked meals to enjoy on duty
- Dry-cleaning for your uniform
- Lots of team member social events and wellbeing events

Eligibility:
Every detail is taken care of at the DoubleTree by Hilton Woking. Your stay starts with a warm chocolate chip cookie upon arrival, continues through to our Wocca Restaurant and Bar92 - both ideal places to unwind in a relaxed atmosphere and ends with a great night’s sleep in your spacious room with a choice of rooms including Standard, Deluxe and Premium. With versatile function rooms and boardrooms and a wide range of packages to suit all, we are confident we can fulfil all of your requirements to ensure a successful event or meeting.

The Gordon Ramsay Academy, a cookery school with cooking and baking classes for everyone is located within walking distance with from us.

Our Woking hotel has a convenient location near popular tourist attractions and landmarks including LEGOLAND® Windsor and Thorpe Park. Within walking distance is the town centre of Woking and Central London just 28 miles away, with direct trains from Woking Station.