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Customer Services Assistant

3 months ago

Nuneaton, United Kingdom Warwickshire County Council Full time

**Salary**

£23,500 to £23,893 per annum pro rata

**Contractual hours**

8.5

**Basis**

Part time

**Region**

Nuneaton and Bedworth

**Package**

Permanent Part time

**Job category/type**

Customer Service

**Date posted**

12/04/2024

**Job reference**

RA0005944

About the Team

The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.

About the Role

The working pattern is as follows:
Monday 10:30-14:00

Tuesday Day Off

Wednesday Day Off

Thursday Day Off

Friday 09:00-14:00

Saturday Day Off

Sunday Day Off

Key Requirements

You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
- Experience of working with members of the public in a customer service environment.
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
- Ability and willingness to deliver promotional activities with customers of all ages.

For further information please see the Job Description and Person Specification.

**Working for Warwickshire - **_This is the difference you make_**

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit**:Warwickshire Pension Fund homepage - Warwickshire Pension Fund**'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to **Vivup** benefits and discounts platform.

**Additional Information**

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing date: 30th April 2024

Interview date: 16th May 2024

**Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.