Customer Services Team Leader

3 weeks ago

Leatherhead, United Kingdom Aviva Full time

**Customer Services Team Leader - Salary Circa £31,000**

**Location - Leatherhead, Sheffield, Norwich**

We are currently looking for an enthusiastic and experienced Team leader to help shape the Workplace Operations team of the future. If you are someone that loves to challenge the status quo, being bold, and removing blockers from your team, then this is the ideal job for you.

**A bit about the job**:
The Workplace division of Aviva provides pensions and savings solutions for employers. Workplace has a 26% market share and is the number 1 pension provider in the UK. The Operations team deals with inbound demand when the 4.6 million members need us in order to access their benefits, want to make a change around their plan, or simply have questions about the products they hold. Ensuring that your team is supported to meet those customer needs and deliver first class service is key.

It is an exciting time to join the Workplace Operations team, as we look to transform the way we help and support our customers. You will drive a culture whereby customer needs are understood, and responded to with quality, timeliness and in the most effective way possible. You will be a role model for your team, leading and inspiring them to be the best that they can be

**Skills and experience we're looking for**:

- Talented problem solver who can think outside the box and challenge the status quo to help shape our Team of the future
- Previous experience of working in an office and leading a team would be beneficial
- Passionate about using and understanding data to make decisions
- Ability to inspire your team to deliver the best possible customer outcome
- Completed CF1 Financial Services, Regulation and Ethics, and FA2 Pensions Administration Qualifications; or be prepared to study and pass the exams within 18 months of starting the role (course materials will be provided by Aviva)

**What will you get for this role?**
- Salary is circa £31,000 depending on skills, experience and qualifications
- Generous defined contribution pension scheme
- Annual performance related bonus and pay review
- Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family. (Some exclusions apply)
- Excellent range of flexible benefits to include a matching share save scheme

**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

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