Customer Services Team Leader

5 months ago

Leatherhead, United Kingdom Specialist Recruit International Full time

**Title**

Operations Support Team Leader

**Salary**

£32-36k

**Direct Reports**

4/5 x Operations Support Specialists

**Location**

Leatherhead

Our client is looking for an enthusiastic and ambitious person with great leadership qualities and a willingness to take ownership of issues and seek resolutions.

**Key Accountabilities**

The Operations Support Team Leader’s primary role is in ensuring the effective day-to-day leadership of the Operations Support Team. This includes measuring productivity, performance management, tracking KPIs and identifying improvement opportunities that support efficiency gains. They will demonstrate a focus on process optimisation which encourages a simplification and automation of processes that ensure we deliver on time, and to the highest possible standard.

The Operations Support Team are responsible for the support functions that enable the effective management of our assets/networks, and the consumers that are connected to them. This includes:
**Responsibilities**:

- Lead a team of customer service representatives to ensure excellent customer service and satisfaction
- Provide guidance and support to team members, including coaching and training
- Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner
- Monitor team performance and productivity, ensuring targets and goals are met
- Collaborate with other departments to improve processes and enhance the overall customer experience
- Maintain accurate records of customer interactions and transactions

**Experience**:

- Previous experience in a customer service role, preferably in a leadership or supervisory capacity
- Strong communication skills, both written and verbal
- Excellent problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using customer service software and systems
- Sales experience and the ability to negotiate is a plus

If you are passionate about providing exceptional customer service and have the leadership skills necessary to motivate a team, we would love to hear from you. Join our team as a Customer Service Team Lead and help us deliver outstanding service to our valued customers.

**Salary**: £32,000.00-£36,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leatherhead: reliably commute or plan to relocate before starting work (required)

**Experience**:

- team leader: 2 years (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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