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Front of House Supervisor

2 months ago

Aldermaston, United Kingdom Mitie Full time

**Job Overview**

Mitie has a great opportunity for a new Front of House Supervisor to join our Management Team. Reporting directly into the Front of House Manager, the Supervisor will be based on one of our important client sites overseeing the smooth day-to-day service that we provide to our customer.

**Main Duties**
- To lead the Front of House Team in delivering exceptional and professional Service within all areas to every customer.
- Responsible for planning and rostering the team across multiple positions and providing cover in the event of annual leave, sickness, and any other absences.
- To Provide and maintain high levels of competency training across the team including new starters and making sure all mandatory training is kept up to date.
- Supporting the recruitment assistant with interviews and new starters first days.
- Resolving any issues as they arise and highlighting any HR concerns to the Front of House Manager.
- Developing individuals and evaluating performance to provide constructive feedback to constantly improve standards.
- Being a direct contact for our VIPS and key stakeholders to go to for support and requests.
- Manage the process for return-to-work interviews for staff that have been absent.
- Support the Mitie Management decisions and ensure these are communicated clearly to the team.
- This list is not exhaustive & duties / responsibilities will be reviewed and by agreement changed in the future to support the business needs in a changing environment.

**What we are looking for**
- Clear, strong, and confident communication skills.
- Customer focused with the ability to build and maintain positive relationships.
- Keen problem solver.
- High levels of self-Management and ability to prioritise effectively.
- Able to plan ahead as well as being able to make quick on the spot decisions.
- Confident with conflict resolution.
- Positive ‘'can do'' attitude.
- Approachable to all
- Constantly looking to learn and improve
- Either hold a SIA licence or willing to obtain one with our help
- Must be able to gain DV clearance (not needed to start role)

Salary - £29,889.00 per annum

Due to site requirements, applicants must be a British passport holder