Housekeeping Supervisor

Housekeeping Supervisor

**Company name**:
**Mitie**

**Job Title**:
**House Keeping Supervisor**

**Reporting to (position)**

**Senior Supervisor**

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**Our values and behaviours**

Values:
Delivering the exceptional, every day
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:

- **We are built on integrity and trust**:

- **We go the extra mile**:

- **Our diversity makes us stronger**:

- **Our customers' business is our business**:
**Behaviors**:

- **Knowledge of relevant procedures**
- **Level of customer Service**
- **Team Player**
- **Health and safety awareness and knowledge**
- **Communication**

**Job objectives and responsibilities**
- Support the Mitie general cleaning manager and Senior Supervisor to deliver the cleaning contract at AWE
- Organise and lead a cleaning team ensuring that the contract service delivery is of a high standard, meeting all SLA's whilst adhering to the cleaning schedules.
- To actively promote and be involved in the training and development of the House-keeping team
- Monitor work performances to ensure the correct standards are met and that they are working effectively, whilst adhering to all health a safety procedure.
- Keep open lines of communication between the House-keepers, other Supervisors and the Mitie management team

**Main duties**
- Flexible business support approach for ad hoc tasks, and to assist colleagues and other teams as and when required.
- Motivate and develop your team to encourage good team spirit and a culture of high performance
- To understand and comply with HR and H&S policies and procedures
- To carry out work in a safe and diligent manner
- To attend and fully participate in training and appraisals
- To undertake additional duties in line with capabilities as required
- Ensure that the service is delivered effectively and efficiently to a high standard
- To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
- Be aware of material expenditure and ensure adequate cleaning equipment and materials in your area are ordered, ensuring within agreed budgets.
- To ensure that a high standard of personal hygiene is maintained and to give attention to hands/finger nails, hair care and general appearance. Shoes must be fully covered with tread and appropriate for the requirements of the role.

**Person Specification**
- Full driving licence preferred but not essential
- DV clearance is preferable but S/C working towards DV will be considered. However, to successfully complete this position DV clearance must be obtained.
- Minimum 2 years supervisory experience or Highfield level 3 qualification
- Highfield level 3 qualification or equivalent must be obtained (training will be provided)
- Demonstrable decision-making skills be self-driven and determined
- Drive for continuous improvements in service delivery
- Able to use own initiative
- Deal with complaints and rectify immediately
- Highly organised with excellent planning skills, efficient and effective
- Brief all SSoW associated with the House-keeping role and ensure that the team understand the briefing.
- Brief/train House-keepers correct manual handling
- Train new employees and ensure they are competent to carry out their role as a House-keeper
- Check House-keeping competencies every 120 days and ensure continued compliance
- always Observe client's and Mitie company rules
- Maintain any records as requested by manager/Mitie procedure: Competencies/Manual Handling Awareness/Toolbox talks/Cleaning check sheets and machinery check sheets
- Under go and attend all Mitie/AWE training
- Follow all AWE security procedures
- Be flexible to any adhoc tasking requested by Manager/Senior Supervisor
- Be very proacitive in the “One Mitie” team

**Health and Safety responsibilities**
- Always Follow Group and company policies and procedures;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

**Information Security**
- Ensure compliance with Mitie's information security procedures in all activities;
- Proactively ident