Support Line Domestic Abuse Advisor

6 months ago

Trafford, United Kingdom Trafford Domestic Abuse Services Full time

**Background**

Trafford Domestic Abuse Services (TDAS) is a Quality accredited, registered charity offering support to individuals and families who are affected by domestic abuse since 1990. We support families who live/work in the Trafford area and also provide IDVA and Children and Young People (CYP) support services in Salford. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.

**TDAS Values**

**I**nnovative: introduce new ideas, are creative and foreword thinking.

**C**ollaborative: work in partnership with key stakeholders to enable people to achieve a defined & common purpose

**O**penness: create an open culture, provide transparent reporting, good fundraising and governance.

**P**erson centred: provide coordinated, personalized and enabling services to everyone

**E**mpowering: empower our service users to become stronger, more confident, being aware of their rights and privileges and live a more meaningful and fulfilling life.

**Purpose of the role**

To provide advice, support and information to adults contacting TDAS via telephone and online services.

You will work as part of a skilled, multi-disciplinary staff team and must be approachable and highly motivated in supporting and encouraging people experiencing domestic violence/abuse, using a trauma informed approach to make informed choices to determine their own future.

**Main Duties**
- Providing emotional support and information in a non-judgemental and non-directive way to people who are experiencing or have been affected by domestic abuse.
- Providing a safe space for people to talk and share their feelings.
- Providing information to service users about TDAS’ services, the support available to them and signposting them to other relevant services if appropriate, such as local organisations, emergency services or social groups.
- To decide on the most appropriate method of offering support to service users in accordance with the resources available
- Support the Referrals & Assessment working in making referrals into TDAS services and external services including MARAC accordingly
- Answering the telephone and passing on accurate messages to colleagues;
- Use the DASH RIC to assess the risk of service users at the point of entry to TDAS
- Make referrals into TDAS services and external services including MARAC accordingly
- Carry out assessment and safety planning procedures with service users and deliver a service appropriate to the identified level of risk.
- Hold a small caseload when required
- To keep accurate, factual and appropriate daily recordings and record these on the case management system in a timely and professional manner
- To ensure standard and effectiveness of work with service users is consistent and of high quality
- Support the Community Team Leader on reporting and delivery of Outcomes as highlighted in funders requirements.
- Liaise and work in conjunction with key agencies ensuring that multi-agency work is undertaken as part of the process involved in the assessment and delivery of services provided to adults.
- Access regular feedback from service users to ensure the continued improvement of services and support offered to children and young people by TDAS.
- To deliver awareness raising sessions to the public on domestic abuse and its effects on families
- To plan and manage own workload working on own initiative, often in times of crisis
- To be aware of, implement and keep up to date with Child Protection/Safeguarding Procedures in accordance with TDAS and Trafford Borough’s Child Protection/Safeguarding policies and procedures.
- To ensure regular health and safety procedures including risk assessments are completed where appropriate
- Work in partnership with adults, families, staff, statutory, voluntary and community organisations to promote the welfare and wellbeing of all adults and families supported by TDAS.

**General**

1. Work with the Chief Executive Officer and other staff members to

promote and support the development of TDAS.

2. To adhere to TDAS Code of Conduct at all times.

3. To attend staff meetings when required

4. To work in line with, and follow, the policies and procedures of TDAS.

5. To ensure that all TDAS policies and procedures are implemented and

promoted by staff.

6. To actively promote diversity in the organisation.

7. To act as an ambassador for and represent the TDAS at external

functions.

8. To represent TDAS on local and regional forums.

9. To build positive relationships and partnerships with key local agencies

10. To embody TDAS’s values and act as a role model.

11. To participate actively in the management team, contributing to the strategic development of the organisation.

12. To undertake any other duties as may be deemed consistent with the requirements of the post.

**Application Criteria and Process**

You must also have minimum of 12 month

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