Band 3 Facilities Admin Assistant

4 weeks ago


Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

To work as part of a team providing comprehensive Administration support to corporate services. Working in conjunction with colleagues, service users and internal and external stakeholders.

The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service.
- Liaise with staff and service users and external agencies to provide a point of contact for service users
- To provide a point of contact for service users
- Meet and greet visitors communicating in a courteous manner
- Liaise with other departments / teams as appropriate
- Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary
- Escalate conflict situations where necessary
- Accurately record telephone messages and other enquiries and refer as appropriate
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection



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