Grow Support Assistant

4 weeks ago


Wakefield, United Kingdom The Riverside Group Full time

**GROW Support Assistant**
**Based in Wakefield**
**Fixed Term for 18months**
**Salary £21,255**
**Shift Pattern - 4 week rolling rota
**Job purpose**

**Our “Giving Real Opportunities of Work Programme **_(GROW)” provides _**employment opportunities to individuals with lived experience of multiple disadvantage (including but not limited to; homelessness, the criminal justice system, mental ill-health and substance misuse) or those with limited experience of work.**

**You will work in a homeless service and be supported by a Front-Line Service Team throughout the programme.**

**This is an entry level role which will give you specialised support, training and practical work experience with a structured training programme. The aim is to be successful in developing the required level of skill to progress and secure future employment opportunities.**

**You will work **collaboratively as part of a committed team delivering an outstanding service. You will put customers first and empower them to achieve their goals and aspirations. You will undertake a range of tasks that contribute to the safe and effective delivery of the day-to-day service.
**Role requires you to**:
**Support customers**:
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

- Assisting in the planning and delivery of a range of personalised support and move-on plans.
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
- Inspiring and motivating customers to meet agreed outcomes and develop life skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
- Signposting customers to appropriate external support services, such as food banks and other community resources.
- Supporting customers to be ‘tenancy ready’, enabling successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income.
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure.
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.
- Assisting in the promotion of customer involvement and consultation.
- Assisting with the delivery of a range of group work sessions.

**Deliver a support service**:

- Support the delivery of the referral process for new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately.
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking.
- Assist in collating and submitting information returns on funding, health & safety and performance.
- Act as point of contact on the phone, reception and deal with a range of enquiries.

**Other Information**
- GROW colleagues will receive specialised support throughout their role which includes a structured development plan, regular one-to-ones with their Line Manager and impartial support though the GROW Mentor scheme and GROW Network.
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
- Use the Lone Worker system as and when necessary* upon completion of the structured work programme.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values - “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and r



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