Weekend Concierge

3 weeks ago

London, United Kingdom UPP Ltd Full time

The high quality of our people and our collective skills, expertise and experience define us.

UPP currently has an exciting opportunity for a Weekend Concierge to join our team. This is a permanent, position working 16 hours per week on Saturday and Sunday, 8:00-16:00. Salary for this role would be £10,835.64 per annum.

The Weekend Concierge will be responsible for operating a Reception Desk, and a computerised system that controls a real time helpdesk monitoring reactive and planned maintenance work. They will also need to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

Here at UPP we currently have an opportunity for a Facilities Officer to join our team.

This is a part
- time position working 16 hours per week from 8:00-16:00 Saturday and Sunday. The salary is £10,835.64 per annum.

The Weekend Concierge will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

Role responsibilities include:

- Carry out regular patrols of the residence and grounds, reporting any security/safety issues
- Monitor and control health, safety and maintenance standards within residence and grounds
- Respond effectively to fire alarm activations and liaise with the emergency services
- Monitor the signing in and out of all guests, visitors and contractors
- Complete help desk forms for reactive maintenance and pass to the relevant persons
- Deal with queries and complaints in an efficient, professional and courteous manner
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required
- Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
- Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.

You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

What we offer:
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

We also give two paid volunteering days each year to support a charity of your choice.

Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity.

Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award.

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