Residential Head Concierge

2 weeks ago

London, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

A head concierge to lead the concierge team to deliver excellent levels of customer service to our residential development. To be responsible for supporting the team across 5 sites within the Hyde Park Estate and to provide a welcoming, safe and well-maintained environment. You will oversee the concierge team of 38 and will ensure that they meet their responsibilities.

We are looking for either a Senior Concierge looking to step up or a current Head Concierge, from either a residential or hospitality background.

**Key Responsibilities**
- Supporting the day and night team and leading by example to welcome clients and residents as ‘front of house’
- Acting as the first point of reference for visitors, contractors and others who need assistance or information about Savills services and the development
- Confidence in Health and Safety Procedures, including lone working and fire safety
- Overseeing parcel and key handling processes on behalf of leaseholders, tenants and management
- Assist local police and management in the provision of CCTV footage for the purposes of crime prevention and resident safety and security
- Reporting health & safety incidents or hazards to management in a timely manner, and taking immediate action to minimise risk of injury to persons
- Manage resident complaints in relation to noise or other nuisance or suspected lease breaches, notifying management where necessary
- Assist management in issuing communications to residents about matters that affect them
- Maintain inventory and stock of supplies for the effective management of the concierge desk and services
- Working closely with the Portfolio Operations Manager and site management on reviewing and creating standard operation procedures for the concierge team
- Managing sickness and poor performance within the team
- Demonstrating the Savills Values, leading by example to improve performance within the team
- Any other duties outlined by your line or site management
- The role will require to work some weekends and late evening hours from time to time to interact with all team members
- The role is London area based and will require you to travel between 33 Margaret Street and 15 Finsbury Circus when required by the line management.

**Skills, Knowledge and Experience**
- Proven experience as deputy or head concierge, ideally within the property management industry
- Professional attitude to service provision
- Ability to resolve complaints effectively and within procedures
- Ability to work as an individual and part of a team
- Proficiency in spoken and written English.
- Excellent communication and influencing skills
- Familiar with Microsoft Office Applications such as Excel, Word and Outlook
- Polite, courteous and confident, with a great deal of patience
- Ability in multitasking, time management and managing conflicting priorities
- Aptitude in resolving issues with a customer-focused orientation
- A demonstratable strong experience of working with the public, ideally in a service related, customer facing capacity

**Desirable**:

- CCTV license
- IOSH
- Good Knowledge on the Locale software

Working Hours - 5 out 7 days a week; 40 hrs a week

Salary - £32-35K

LI-DNI

Please see our Benefits Booklet for more information.

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