Concierge
2 weeks ago
JOB DESCRIPTION | RESIDENTIAL CONCIERGE
TITLE RESIDENTIAL CONCIERGE
SITE VARIOUS SITES IN CENTRAL LONDON
INCLUDING VAUXHALL AND MARYLEBONE
REPORTS TO FRONT OF HOUSE MANAGER
WORKING HOURS 42 HOURS PER WEEK PREDOMINANTLY 12
HOUR SHIFTS. BOTH DAY AND NIGHT
POSITIONS AVAILABLE
START DATE MAY ONWARD
ACCOUNTABLE TO MANAGING AGENT LRM
SALARY COMPETITIVE
OVERVIEW
We are looking for proactive and dynamic individuals to join brand-new luxury residential developments in central London. Lrm Prime are currently launching a number of fantastic landmark developments, and we are looking for a capable team who will help to deliver the vision and service excellence of the schemes.
ROLE DESCRIPTION AND OBJECTIVES
The role of the Concierge is to provide a safe residential environment, the highest level of intuitive service, and customer care - combined with personalised communication/interaction with all stakeholders; all in line with the agreed service standards and procedures. Each resident is to be afforded with a unique service experience and every request is to be completed promptly, decisively, and with grace - always adapting, continuously improving.
Responsibilities include but are not limited to;
- Maintaining accurate logs for all visitors to the development
- Receiving and managing all residents’ deliveries ensuring accuracy in reporting and appropriate notifications are sent out to residents as required
- Meet and greet all residents and visitors in a friendly and welcoming manner ensuring all enquiries and questions are dealt with and responded to in a timely manner
- Ensure all health and safety issues are highlighted to appropriate person and dealt with efficiently
- Conducting comprehensive and informative handovers with colleagues on the development ensuring a seamless service
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JOB DESCRIPTION | RESIDENTIAL CONCIERGE
- Key management and recording
- Ensuring effective communication across all service partners, developing the one-team approach and striving for service excellence
- Conduct regular patrols as required
- Manage resident bookings and requirements for the amenity spaces
- Confidently act as main point of contact for residents both in person and via communications streams in resident app
- Provide recommendations to residents on local area attractions and assist with restaurant reservations, ticketing and transport arrangements as requested
- Support the smooth resident move-in and move-out process
DESIRABLE SKILL-SET
High Efficiency
Organisational Skills
Dependability
Sympathetic
Service driven
High standard of written and spoken English
Additional language skills beneficial
Assertive, show initiative and have a very keen eye for detail
Curious
Cultural Understanding
Solution Driven
Communication Flair
Persuasiveness
Team Mentality
Adaptability
Eligible to work in the UK
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**Job Types**: Full-time, Permanent
**Salary**: From £30,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Referral programme
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (required)
Work Location: One location
Reference ID: lrmpConcierge
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