Customer Care Representative

7 days ago


Kingston, United Kingdom T&K Associates Full time

Due to **exceptional growth** T&K Associates are currently recruiting on behalf of our prestigious Client in Milton Keynes for a **Customer Care Representative** to join their expanding team on a **permanent basis.**

This is a fantastic opportunity to join a Global Company who value each one of their employees and offer some excellent benefits including a flexi time working system

The role will suit a graduate who is looking to expand their experience within Customer Care and gain the relevant experience to succeed in an exciting role. If you have excellent communication skills, the ability to build strong relationships with Customersand the desire to succeed then this could be the job for you

**Customer Care Representative Details & Benefits;**
- Highly attractive starting salary
- 36.25 hours per week
- Flexible hybrid working upon completion of training (3 days home based / 2 days office based)
- Discounted shopping
- Employer Pension contribution - up to a maximum of 12%
- Cycle to work scheme
- Life assurance x 4 annual earnings
- Health insurance
- Free on-site parking
- 25 days holiday per year + bank holidays
- Subsidised canteen facility on site & free tea / coffee

**Customer Care Representative Job Details;**
- Build Customer care strategy and follow Company guidelines
- Identify opportunities for improvement in Customer care and participate in projects when relevant
- Provide support for assigned Customers and other team members to meet order requirements and escalate issues
- Work with the Customer care team on Customer relationship and delivering a first-class experience
- Collaboration with Customers, Operations, Sales, and Company service office
- Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally
- When applicable determine corrective action with the help of the support office and control tower
- Prepare debit and credit notes, process quality notifications and Customer returns
- Manage Customer expectations and build strong relationships
- Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings
- Proactively ask for and act upon Customer feedback
- Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements
- Follow the new Customer/product processes and contribute to improve new customer experience
- Identify the right communication method based on the sense of urgency and issue
- Participate to Customer visits and presentations

**Customer Care Representative Person Specification;**
- Previous experience within a Customer Services / Customer Facing role is desirable
- Excellent communication skills
- Confident in using Microsoft Excel and office products
- Organised and strong attention to detail

This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more



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