Customer Support Officer

3 weeks ago

Oldham, United Kingdom Oldham Council Full time

**Oldham Council**

***

People and Place

Children's Social Care and Early Help

**Ref**:G4/OL-91798

**Contract Type**: Full time permanent post

**Salary**:£26,421 - £28,770 per annum

**Hours**: 36.66 per week

**Based**: Oldham Council, West Street, Oldham, OL1 1UT

**Closing date**:Wednesday 24th April 2024

**Interview date**: TBC
- ** Informal Enquiries**:Kelly Duckworth, Team Manager

Job Description and Person Specification.docx

**Service Overview**

In Oldham we have high aspirations to achieve the very best outcomes for children and their families and to sustain them in their communities to reach their aspirations. We aim to ensure that all children and young people grow up in a safe and secure environment which meets their diverse needs and in which they can thrive. Our approach is to develop children and families’ strengths and resilience, and ensure a person-centered approach, both as a Council and as an inter-agency partnership.

We are looking for an experienced, dynamic, and highly motivated Customer Support Officer to join our Children’s Duty and Advice team. Oldham, is proud to be an integrated offer for Targeted Early Help and Children’s Social Care, ensuring we offer a consistent pathway for children who have support and safeguard needs.

**Here’s the role.**

**What do our Customer Support workers like most about working for us?**
- A supportive and enabling workplace.
- An Employment Assistance Scheme that provides 24 hours access to advice and support.
- Fit for Oldham Scheme which offers free health and fitness opportunities.

**What’s different about working in Oldham?**

We work with one of the **most diverse communities **of any local authority in the country and this is reflected within our workforce which we believe is one of our greatest strengths. The life experiences and challenges facing our children and families are incredibly varied and require an inclusive response which recognises the family’s unique strengths and works with them to achieve solutions.

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The successful applicant will be required to register to the DBS Update Service to enable the Council to undertake rechecks throughout your employment. The cost to register is £13 and can be claimed back upon commencement to the role but will not be refunded if you do not accept the offer of employment.

**Diversity and Inclusion**

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

**About Us**

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses. Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

Please also visit our Leading Oldham website.

For details of how we use your data please see our Privacy Notice

Right to Work in the UK from 1st July 2021.doc

**salary from**

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£26,421

**contract**

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permanent

**working hours**

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full time

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- 11 59 pm
- 24th Apr 2024

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