Administrative Assistant
4 weeks ago
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Coordinator, dependent on current and evolving practice workload and staffing levels: Receive incoming telephone calls from patients and external healthcare professionals and ensure that all enquiries or messages are dealt with appropriately Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Generate Patient recall systems, and activity associated with patient disease groups Develop an in depth knowledge of the GP contract and assist with the implementation strategy for the Quality & Outcomes Framework Audit the Quality Outcomes Framework performance indicators and implement strategies which address shortfalls in achievements Participate in the patient referral process, both NHS and private, ensuring comprehensive processes are followed Participate in the processing of insurance reports and medicals in accordance with the practice protocol Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Receive incoming mail either am and/or pm and ensure it is sorted and distributed timely to relevant doctors and staff Ensure that all mail is franked at the appropriate rates and made available for collection Ensure that incoming hospital correspondence is processed promptly Undertake any scanning duties and ensure that every effort is made to keep this up to date Undertake all appropriate filing required in the performance of your role Operate all relevant office equipment such as computer, franking machine, photocopier etc. Assist in the summarising process to maintain quality patient records Filing and retrieving paperwork Assist with the development of the policies needed to provide the necessary evidence in preparation for any CQC visit Provide essential cover if required Attend courses as deemed necessary for the efficient running of the practice Participate in all administration processes as appropriate Ensure strict adherence to the practices computer security protocols Ensure processes comply with IG compliance, including DPA and GDPR Understand the way the practice processes and handles personal information relating to patients/service users To ensure all personal information is handled legally, securely, efficiently and effectively in order to support delivery of the best possible care. Work as part of a team to provide cover on a rota basis to cover extended hours days (8am 6:30pm).
The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.
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