Community Engagement

3 weeks ago

Nottingham, United Kingdom Healthwatch Nottingham & Nottinghamshire Full time

Job Title: Community Engagement & Projects Officer

Line Managed by: Community Engagement & Projects Manager

**Salary**: £25,309-£28,470

Hours: 37 hours a week (to be worked flexibly across the week in agreement with line manager)

Holidays: 26 days plus Bank holidays

Contract Type: Permanent

Location: Hybrid working from home and the office base at

Byron Business Centre, Hucknall as required.

**Healthwatch Nottingham and Nottinghamshire**

Healthwatch Nottingham & Nottinghamshire (HWNN) is the independent patient and public champion that has a statutory responsibility to hold local health and social care services accountable to their communities for the services they commission and provide. Our mission is to champion excellent health and social care for communities, especially those who voice is not heard.

We are a values led organisation:
**Our values**

1. INCLUSION - we acknowledge and value difference where all voices can be heard

2. COMPASSION - we listen to, and care about, people’s experiences and want to make a positive change

3. INTEGRITY - we are open, honest and reliable.

**Community Engagement & Projects Officer**

This new role has been created to support the implementation of our ambition to develop the organisation for greater impact and long-term sustainability, with a transformed approach to how communities are empowered to have a voice. Community Engagement and Project teams are brought together to enable a more joined up approach.

**Purpose**

The role of the Community Engagement and Projects Officer is to:

- Deliver a range of innovative and effective approaches to empowering local communities to have a voice
- Undertake impactful reporting of insights and intelligence from our communities within the context of national and local policy
- Develop and maintain partnerships with community groups and organisations to enhance our impact and effectiveness
- Organise and attend local engagement activities and promote HWNN, particularly with research activity

**Responsibilities**

**1. Community Engagement and Community Development**

Delivering a range of innovative and effective approaches to empowering local people and communities to have a voice, especially those whose voice is not heard:

- Conduct active outreach and engagement with local communities including exploring creative and innovative ways to engage
- Actively seek out and engage community groups who are traditionally marginalised
- Use a range of different methods and techniques for engagement as appropriate
- Follow a co-production approach to engagement and community development
- Build and maintain relationships with new and existing groups and networks within Nottingham and Nottinghamshire
- Manage and coordinate attendance at events with statutory and voluntary sector stakeholders, developing our own engagement events/activities as appropriate.
- Provide content that can be shared on social media and other communication channels as required

**2. Projects**

Ensure that robust and effective systems are in place to capture, analyse and report on local communities’ experience, insights and intelligence, including:

- Support the development of a Community Engagement & Project plan for HWNN and deliver this to reach out to local communities, including theme-based programmes of work and other commissioned activities
- Undertaking topic specific project work (both commissioned and ‘in house’) and report on activity and outcomes
- Design and support community intelligence gathering for projects, for example visits to service providers to interview users, conducting outreach events, developing surveys and questionnaires, organising and conducting focus groups or conducting telephone interviews.
- Support the Projects & Insights Officer to code and analyse community intelligence to provide evidence and insights.
- Deliver high quality and impactful outputs from the work, eg reports, presentations or co-produced outputs
- Monitor the progress of projects against the agreed scope and timescale
- Working with the Community Engagement & Projects Manager, ensure projects fulfil the requirements of legislation around health & safety, data protection and contractual obligations.
- Accurately record the impact of HWNN and the work that it undertakes.

**3. Community Engagement & Volunteers**

Ensure that HWNN volunteers are supported to deliver best practice specific to the Community Engagement & Projects function, including:

- Provide insights and support to the Volunteer Co-ordinator to recruit appropriate volunteers who will support with Community Engagement & project tasks.
- Ensure effective oversight of Community Engagement & Projects volunteers and ensure that they are integrated, trained and supported.
- Oversee time limited and ongoing pieces of work involving volunteers
- Be responsible for tasking, supporting and developing the Community

Engagement & Projects Team’s own ‘team’ of volunteers in col

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