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Helpdesk Coordinator

1 month ago

Bury, United Kingdom Recruitment Solutions Bury Full time

Our client in Bury is looking to recruit an experienced Help Desk Coordinator to work in their local office on permanent basis.

*Job Description*

Working for our client within the facilities management sector. Duties will include:

- Logging incidents
- Sign sub-contractors to jobs
- Liaising with tenants and businesses
- Taking incoming calls from tenants and clients
- Responding within the agreed times
- Managing reactive jobs and scheduling the correct sub-contractors
- Chasing down open jobs and quotes
- General admin and data inputting

*The Requirements:*
- Previous help desk experience
- Reliable, excellent time keeping
- Good communication
- Good organisation
- Good general IT skills (Microsoft Excel/Word/Outlook)
- Excellent telephone manner
- Able to keep calm under pressure
- Strong attention to detail and superb forward planning and organisational skills

Monday - Friday
- 8:30-17:00

Permanent

Salary - £22k-£25k per year

**Job Type**: Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
Schedule:

- Monday to Friday
Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bury: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Reference ID: 002

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