IT Service Desk Analyst

5 days ago


Leeds, United Kingdom BCT Resourcing Full time

**Service Desk Analyst - 6 Month Contract - Inside IR35**
**Leeds**
**£125 - £170 per day**
One of our clients in the financial services is looking for a Service Desk Analyst to join their Leeds Office for a 6 month contract - £170 per day Inside IR35.
Role:

- Log all Incidents and Requests in LANDesk
- Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA
- Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate
- Understand and proactively operate the escalations procedure defined in the Incident Management process
- Carry out basic operational procedures and instructions so that tasks are completed accurately and on time
- Provide user support, coaching/mentoring to end-users
- Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader
**Requirements**:

- Strong knowledge of Microsoft products Office 2010 - 2016
- Strong Customer Service Skills
- Strong attention to detail in logging support calls, updating call details and managing call closure
- 3 Days a week onsite in the Leeds Office
Service Desk Analyst - 6 Month Contract - Inside IR35



  • Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Service Desk Analyst - Leeds - Up to £22,000 **Your new company** Hays Technology are currently recruiting for IT Service Desk Analyst for a large public sector organisation based in Leeds. This role is offered on a permanent basis and offers hybrid working. **Your new role** As the IT Service Desk Analyst, you will work within a growing team to provide a...


  • Leeds, United Kingdom Venn Group Full time

    **Service Desk Analyst - Leeds** Venn Group’s Yorkshire IT team are recruiting for experienced **Service Desk Analyst’s** to join a busy service desk team! **The role is fully on site and requires some level of service desk experience**. **Location**: - Leeds - City Centre **Rate**: £10.29 + Holiday Pay (dependant on PAYE or...


  • Leeds, United Kingdom Venn Group Full time

    **Service Desk Analyst - Leeds** **Ref:** Venn Group’s Yorkshire IT team are recruiting for experienced **Service Desk Analyst’s**to join a busy service desk team! **The role is fully on site and requires some level of service desk experince**. **Location**: - Leeds **Rate**: £11 - 15 per hour (dependant on PAYE or Umbrella) **Duration**:Three...


  • Leeds, United Kingdom Reed Full time

    Are you an ambitious and passionate Service Desk Analyst? Do you want to work for a rapidly growing international business based in West Yorkshire? An exciting opportunity has arisen for a Service Desk Analyst to join a busy Service Desk Support Team on a minimum 3-6 month contract. The day rate is between £200-£250 via an umbrella company. This is a...


  • Leeds, United Kingdom Venn Group Full time

    **Service Desk Analyst - West Yorkshire** **Ref: BHC/56457880** Venn Group’s Yorkshire IT team are recruiting for experienced **Service Desk Analyst’s**to join a busy service desk team! We are currently representing multiple organisations in the area and have both permanent and temporary positions availabledepending on what you would...


  • Leeds, United Kingdom Venn Group Full time

    **Service Desk Analyst - LEEDS** **Ref: BHC/56457881** Venn Group’s Yorkshire IT team are recruiting for experienced **Service Desk Analyst’s**to join a busy service desk team! We are currently representing multiple organisations in the area and have both permanent and temporary positions availabledepending on what you would prefer. **Location**: -...


  • Leeds, United Kingdom La Fosse Associates Full time

    I am currently working with a leading financial services business to find an IT Service Desk Analyst. This will be a first line support role that will be about providing customers with excellent IT support. The IT Service Desk Analyst will manage the speedy answer, response and resolution of all inbound incidents and requests via E-mail, phone, in person...


  • Leeds, United Kingdom MRJ Recruitment Full time

    IT Service Desk Analyst Location | Workplace policy: - Based in Leeds office with a Shift Pattern between 7AM - 7PM **Salary**: Basic salary of £22,800 + Bonus + perks Multi-award-winning and recently accredited as a gold member of the Microsoft Content Services Partner Program, our client is a globally recognised multi-vendor IT services brand that is...


  • Leeds, United Kingdom Henderson Scott Full time

    My Birstall based client are looking for a IT Support Analyst to join their busy Service Desk. The successful 1st line support Analyst will be the first line of help when customers encounter any IT/Technical issues. They will answer telephone inquiries and be responsible for any 1st line tickets. The 1st line support analyst will manage the whole...


  • Leeds, United Kingdom Devonshire Hayes Recruitment Specialists Limited Full time

    Are you an experienced Service Desk Analyst with a flare for providing excellent customer service and maintaining composure in a busy and demanding environment? We have a number of Service Desk roles for a client based in Leeds. This is a 12 month FTC. Key Experience/Skills: - Previous knowledge / experience of using a call logging system - Have an...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Overview:We are recruiting for a highly skilled Technical Service Desk Analyst to join our team at Interface Recruitment UK. As a key member of our IT support team, you will be responsible for providing technical support and assistance to our clients' systems and infrastructure.Key Responsibilities:Provide technical support and assistance to our clients'...


  • Leeds, United Kingdom Avencia Consulting Full time

    The Opportunity: Are you looking to make a meaningful impact in IT Service Support? We are seeking an individual to join our team and provide 1st line IT support for employees in a dynamic and growing organisation. What's the role? If you're eager to make a difference, we'd love to hear from you. We believe that when we unlock our full potential, we help...

  • Service Desk Analyst

    4 weeks ago


    Leeds, United Kingdom CV-Library Full time

    Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Leeds  Package: £24,218 per annum, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a...

  • IT Service Desk

    12 hours ago


    Leeds, United Kingdom Picture More Full time

    **Are you passionate about delivering outstanding customer experience?** **Do you have experience working on a busy service desk?** We have an opportunity for an IT Service Desk Analyst to join a leading national organisation. You will be responsible for: - Configuring and troubleshooting support issues - Escalating problems (when required) to the...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    About the Role: We are recruiting for a Service Desk Systems Analyst to join our team at Interface Recruitment UK. The successful candidate will provide technical support to our clients, maintaining group systems and infrastructure, and identifying new developments aligned with our organisation's strategy.Key Responsibilities:Deliver systems and requirements...


  • Leeds, United Kingdom Sanderson Full time

    **Applications Support Analyst, Service Desk, Desktop, Deskside, IT Support** **Status: Inside IR35 - Umbrella Engagement** **Location: Leeds - Hybrid working. Start: Asap Length: 6 Month** **Rate: £200-255/day** **Engagement is via umbrella company only - the rate quoted is the maximum payable to an umbrella company.** Key Accountabilities include: -...


  • Leeds, Leeds, United Kingdom NewDay Ltd Full time

    NewDay Ltd seeks a skilled Service Desk Technical Analyst to provide technical support for our clients and colleagues in Leeds. This permanent full-time role offers hybrid working opportunities in our iconic office in Morley or virtually via Microsoft Teams.The ideal candidate will have experience working in an IT environment, ideally in a Service Desk role....


  • Leeds, Leeds, United Kingdom NewDay Ltd Full time

    About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at NewDay Ltd. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our customers, colleagues, and suppliers.Key Responsibilities:Respond to technical queries and incidents in a timely and professional...

  • Service Desk Engineer

    2 weeks ago


    Leeds, Leeds, United Kingdom Fruition IT Full time £23,000 - £27,000

    Fruition IT: Delivering Cutting-Edge Technology SolutionsWe are seeking a skilled 1st Line IT Support Service Desk Engineer to join our team in Leeds. As a key member of our service desk, you will be responsible for providing exceptional customer service and resolving complex technical issues. The role requires experience with Windows 10/11 troubleshooting,...


  • Leeds, Leeds, United Kingdom Vastbouw Full time

    We are seeking a highly motivated IT Service Desk Analyst to join our team in Leeds, UK. As a key member of our service desk team, you will be responsible for providing excellent customer service and resolving technical issues efficiently.Key Responsibilities:Provide technical support to customers via phone, email, or self-service portalDiagnose and resolve...