Helpdesk

2 weeks ago


Dudley, United Kingdom RX Plus Facilities Full time

**Welcome to the Mitie Group Ltd Helpdesk at Russells Hall Hospital**: Are you looking for a temporary opportunity to showcase your skills in customer service and technical support? Look no further, as we are currently seeking individuals to join our Helpdesk team at Russells Hall Hospital in Dudley, West Midlands, United Kingdom.
**About Mitie Group Ltd**: Mitie Group Ltd is a leading facilities management company that provides a wide range of services to businesses and organizations across the UK. With a strong focus on customer satisfaction and quality service delivery, Mitie Group Ltd is committed to creating safe and efficient working environments for its clients.
**Location**: Join us at Russells Hall Hospital, located at Pensnett Road, Dudley, West Midlands, DY1 2HQ, United Kingdom. This bustling hospital serves the local community with a range of healthcare services and is a vital part of the region's infrastructure.
**The Role**: As a Helpdesk team member, you will be responsible for providing first-line technical support to hospital staff and patients. Your duties will include answering incoming calls, logging incidents, and resolving issues in a timely and efficient manner. You will also be required to escalate complex problems to the appropriate teams and ensure that all ticketing systems are kept up to date.
**Temporary Opportunity**: This position is temporary, with a start date of 27/03/2024 and an end date of 01/05/2024. The shift hours are from 07:00:00 to 15:30:00, providing you with the flexibility to balance work and personal commitments. The payment rate for this role is £11.45 per hour, offering a competitive salary for your valuable contributions.

**Requirements**: To succeed in this role, you must have excellent communication skills, both verbal and written, and a passion for helping others. Previous experience in a customer service or technical support role is desirable, but not essential, as full training will be provided. A positive attitude and a willingness to learn are key attributes for success in this position.


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