Epr Configuration Assissant

The role of Digital Services is to promote and support the effective use of data, information, knowledge and technology to provide excellent quality clinical care to patients in the Black Country, in conjunction with its partners throughout the wider health community. The post holder will assist in the provision and governance of the Trusts Rio Electronic Patient Record (EPR) system and will be responsible for providing a configuration support function. Responsible for providing configuration/helpdesk support, via email, telephone, face-to face contact to all Users related to clinical system queries To offer advice and support to Users where standards/procedures have been identified and are in place Set up, maintain and monitor User Accounts and appropriate access levels according to departmental guidelines To ensure all incidents reported to the EPR configuration/helpdesk team are prioritised, accurately recorded and managed in a timely and efficient manner Responsible for maintaining and monitoring the clinical systems fault log database Responsible for the investigation and resolution of issues/queries relating to clinical systems using remote access software where applicable Escalate unresolved problems appropriately and maintain close liaison with Users, other IM&T staff and third party suppliers until such time as the problem is resolved To monitor calls against response times for the agreed priority of the calls and to chase progress on outstanding issues Manage the incident closure and verification process To assist with the identification of configuration/helpdesk related issues and user training requirements with a view to prevent/pre-empt potential problems Assist in the development and testing of new functionality within the Trust databases or interface systems Assist in the day to day input and housekeeping of the corporate information systems liaising with service groups to obtain missing data