Epr Configuration Lead

4 weeks ago

Dudley, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

To manage the configuration team and allocate resources so that the team meets internal and external requirements. Provide specialist advice and support on complex software and detailed information and be instrumental in providing developments and requests for change to the clinical systems which impact on the Trust or divisions, in line with Trust policies and procedures. To be the point of contact for second line support to the EPR helpdesk for any queries, complex issues or configuration needs that cannot be addressed on the EPR helpdesk. Investigate complex problems escalated through the escalation system resolving internally or liaising with system provider.

Support managers, clinicians, EPR helpdesk and trainers with use of best practice advice, user error, troubleshooting and re-education of clinical systems practice. Work closely with the EPR helpdesk, training, information and performance teams and system suppliers in ensuring that the EPR system meets the requirements of clinicians, divisions, managers and Trust business requirements. Work with information and performance managers to ensure the EPR is configured to nationally and locally defined data sets and reporting requirements. To assist clinicians and teams with process and re-design including the generation of detailed systems requirement specifications.

Capture and validate user requirements, work within the EPR team to estimate work impact, agree work package and implement, maintain and support development of the EPR. Attending change control/review meetings to discuss and agree on suggested changes to the system and taking actions from that meeting back to the team. Assisting with the testing and User Acceptance Testing of new versions on the systems, test documents on the system following upgrades to ensure they are working properly and effectively recording the testing results by use of test scripts.

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