Helpdesk - Dudley

7 months ago

Dudley, United Kingdom Bridge of Hope Full time

Are you a skilled communicator with a passion for helping others? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you

As a Call Handler, you will be the first point of contact for our customers seeking assistance with their inquiries or concerns. Your primary responsibilities will include:

- Answering incoming calls promptly and professionally.
- Listening to callers concerns and inquiries with empathy and understanding.
- Providing accurate information and assistance to resolve customer issues.
- Escalating complex problems to the appropriate department or supervisor when necessary.
- Documenting customer interactions and maintaining detailed records of inquiries and resolutions.
- Ensuring customer satisfaction by delivering high-quality service in every interaction.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to remain calm and courteous under pressure.
- Exceptional problem-solving abilities and attention to detail.
- Previous experience in customer service or call center environments is preferred but not required.
- Flexibility to work in shifts, including evenings, weekends,

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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