Centre Coordinator

4 weeks ago


Market Drayton, United Kingdom Festival Drayton Centre Full time

**Temporary Maternity Contract up to 12 months**

**Hours: 22.5 per week**

**Salary: £15 per hour.**

**Main Purpose/Role Summary**

To assist the Centre Manager to deliver the day-to-day operations efficiently and effectively by co-ordinating volunteers and activities to meet the daily/weekly requirements across multiple functions including the box office, room hire, coffee shop and one-off or singular events occurring in the Centre (day-time). To help the Centre Manager respond to queries or issues arising from volunteers or customers. Also create and maintain policies, procedures, and data to support FDC compliance with statutory duties and create analytics to help with planning. As part of the management team, to carry out duties and tasks that contribute to the operational running of the Centre and to occasionally cover for the Centre Manager.

**Duties and Responsibilities**:

- To assist the Centre Manager to deliver the day-to-day operations efficiently and effectively by helping to co-ordinate volunteers and activities to meet the daily/weekly requirements across multiple functions including the box office, room hire, coffee shop and one-off or singular events occurring in the Centre (day-time).
- Be a point of contact for volunteer, customer or other queries & issues - in person or by phone
- Develop and maintain work procedures, practice and data to ensure compliance with statutory duties including Health & Safety and Fire Safety, Hygiene, Safeguarding etc
- Create databases and analytics to support future planning e.g. collate and present data on cinema and events, audience figures and note trends, provide audits of key requirements such as statutory duties. Make effective use of customer database extraction and manipulation.
- Work with the Centre Co-ordinator (Volunteers) to co-ordinate data on volunteers including training needs and compliance.
- Oversee data management including maintaining mailing lists, local contacts, Friends lists etc
- Carry out or assist others to carry out room hire and financial administration
- Manage Patronbase box office system and be fully conversant with its uses; add events on sale, run/report marketing/financial reports, respond to problems arising.
- As part of the management team ensure all marketing communications are up to date
- Assist with developing opportunities to publicise and promote initiatives such as the 400 club, Friends membership scheme and other possibilities for generating or maximising income for the Centre
- Welcome potential hirers to the building; organising security clearance and showing them to meetings/rooms.
- Coordinate booking arrangements and requirements and liaise with relevant staff/volunteers within the venue, sending out booking confirmations and invoices.

**Job Type**: Temporary contract
Contract length: 12 months

Pay: £15.00 per hour

Expected hours: 15 per week

**Benefits**:

- Company pension

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 07/05/2024
Expected start date: 18/06/2024


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