Head of Operations
4 months ago
**Head of Operations - Regulated Financial Services**
**Salary up to £75,000,**
**Attractive benefits package including Income Protection, PMI, Life cover, Medicash plan, enhanced maternity/paternity, discretionary bonus, Employee Assistance programme.**
**The role**
An exciting opportunity has arisen for an experienced Head of Operations to join a growing financial services company, to be based from the North East.
This is an exciting time to join a rapidly growing company currently experiencing a significant amount of change and transformation due to ongoing acquisitions.
This role will be pivotal to the success of merger projects ensuring successful operational transformation and process improvement and that new and existing team members are engaged and looked after during this period of change.
Core accountabilities will be as follows:
- Develop, improve and implement operational strategies and process improvement plans to increase productivity ensuring quality and service levels are maintained.
- Collaborate with the Senior Operations Team to ensure acquisitions and clients are onboarded smoothly ensuring continuity of service and protecting income.
- Manage the day to day operations both onsite and remotely during a period of change and thereafter.
- Monitor and provide regular reporting and MI on team performance and team members productivity, SLAs and workloads.
- Evaluate individual and team performance management, putting into place plans and training to remedy areas for development.
- Hold regular team meetings to communicate team performance and any other relevant updates including upcoming changes and how they can be managed.
- Responsible for coaching and training of new and existing members of the team.
- Arrange and participate in meetings, team events and projects where required.
- To lead by example and maintain harmony within the team throughout a period of growth and change.
To be considered for the role, applicant will ideally have experience overseeing operations in a national financial advice business.
Exceptional management and interpersonal skills are essential for this role.
A working knowledge of FCA regulation, pensions, investment and protection offerings is also required.
**Job Types**: Full-time, Permanent
**Salary**: £60,000.00-£75,000.00 per year
**Benefits**:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you have experience as an Operations Manager within a financial planning practice?
Do you have the authority to PERMANENTLY work within the UK, as this is essential?
**Experience**:
- operations management within regulated financial planning: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 609648
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