Cloud/telecom Provisioning Coordinator

3 weeks ago


Manchester, United Kingdom Contact Systems Full time

As the digital age continues to reshape the business landscape, at Contact we’re creating the solutions that help businesses to continue to deliver superior customer experiences. We are committed to assisting businesses to enhance their accessibility, responsiveness, and overall effectiveness through our customer experience (CX) solutions.

Some other key duties include:

- Placement of all order types and details on all systems including supplier portals accurately and in a timely manner
- Liaise with customer/business/reseller partners and suppliers regarding orders
- Keeping strong communication lines with customers to update them with the status of jobs
- Communicating directly with internal teams, customers and third parties to complete tasks and projects effectively
- Complete cross-departmental ad-hoc tasks in line with business requirements
- Maintain a high level of process quality and consistency
- Adhere to company policies and procedures

Excellent communication skills are essential for this role as you will need to be personable, friendly, and professional to give customers the best possible customer service experience. Exceptional organisational skills are also a must with the ability to manage priorities in a fast-paced environment where customer needs are always changing and evolving.

You will work with a selection of internal IT systems so some proficiency for this is required including use of the Microsoft package (Word, Excel, Outlook).

The role will be full-time at 40 hours per week, with a competitive salary of £28,000 per annum. Some other great benefits include:

- 25 days holiday per year plus statutory holidays
- Subsidised gym membership
- Private health care
- Free parking
- Annual bonus

**Salary**: £28,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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