Finance & Clerical Support Officer for Continuing
2 weeks ago
To act as first point of contact for Independent Providers in relation to queries regarding invoices. To liaise with Independent Providers with regard to any inaccuracies found on invoices received, and resolve routine errors. To check and validate invoices received in relation to Continuing Health Care (CHC) and NHS Funded Nursing Care (FNC). To process invoices received for payment in a timely manner.
To input invoice information accurately onto an Excel Spreadsheet, ensuring that all relevant data is recorded and the correct Supplier is selected for payment. To send batched invoices to the Procurement Department for uploading onto Oracle in a timely manner. To liaise with the Procurement Department to ensure that batched invoices are processed for payment and that no errors have occurred. To scan all batches of invoices and retain in the Department for audit purposes.
Administer Panel Meetings which includes inputting accurate data into Excel spreadsheet, taking notes, inputting outcomes into database and drafting letters and distributing accordingly. To liaise with members of the public, receiving and imparting sensitive information in relation to patient queries about Continuing Health Care. Patients and/or their representatives are often elderly, and there are barriers to communicating such as hard of hearing, misunderstanding which requires tact and persuasive skills. To communicate with other health and social care teams/patients/relatives/friends/carers, advising them of correct the processes and procedures to follow.
This requires tact and some understanding of the clinical and managerial processes and priorities. To maintain the strictest of confidentiality. To respond to and communicate confidential patient information to other Departments, Health Professionals, external Agencies, patients and their carers. To exercise own judgement to seek advice/support when an enquiry is from a defined area of responsibility eg.
query regarding specifics about patient care and condition. To undertake any other duties in relation to team administration. To communicate effectively with the all members of the Nursing Team and Independent Providers. To be responsible for the collection, opening and distribution of mail for the Nursing Team.
To undertake photocopying duties and distribute documents and information as required. To scan documents as required. To contact the relevant helpdesks eg. Estates and Information Technology to report any faults that could affect the efficient running of the Team.
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