Tenant & Spaces Assistant

4 weeks ago

Hastings, United Kingdom Hastings Commons Full time

**Role**:Tenant & Spaces Assistant
**Reporting to**:Deputy General Manager
**Location**: Rock House / The Observer Building, Hastings
**Salary**: £23,000
**Type**:Full-time (35 hours per week, Monday to Friday)
- Hastings Commons is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity or sexual orientation._

We are looking for a new Tenants & Spaces Assistant to join the team, working on our portfolio of community-owned buildings. A great role for someone who is personable, hard-working and can develop good relationships with our tenants and external hirers.

This role centres around the tenants, users and hireable spaces of Hastings Commons buildings and its related projects. It aims to develop collaborations and support the contributions of tenants to the spaces for the common good, as part of the wider Hastings Commons.

The role works across the already established Rock House, Observer Building, Rose Cottage and 39 Cambridge Road, Eagle House as well as the developing spaces across the Commons.

It focuses on tenant journey and will require excellent relationship-building with existing tenants as well as working to support to attract new ones. It will also require a high level of efficiency and you will enjoy working on multiple things in a fast moving environment.

**1. TENANT JOURNEY**
- Help support the Tenants & Spaces Coordinator recruit a vibrant, collaborative and sustainable mix of commercial tenants for our buildings that meet the Hastings Commons tenant criteria.
- Help support the Tenants & Spaces Coordinator manage the tenant journey for the full lifecycle for Hastings Commons tenants - from recruitment, to developing spaces, induction, in situ facilitation and exit - optimising the tenant experience from first engagement all through the tenancy
- Work closely with General & Deputy General Manager to ensure effective internal communications between landlord, partner organisations and tenants

**2. TENANT CONTRIBUTIONS**
- Establish open lines of communication between tenants and Hastings Commons through:

- Building trust and open communication through regular face to face conversations with all tenants, both formal and informal
- Maintain a regular and welcoming forum for communication of aspirations and challenges through tenants muses or similar
- Look for patterns of concerns and aspirations and work with groups of tenants to address these
- Maximise opportunities for tenant contribution to place-shaping (both in their building and the wider neighbourhood)
- Identify interconnections within the buildings and spaces where people talk, and work with tenants to enhance these common areas
- Support the organisation of tenant events - social, networking, information/ideas sharing and collaborative

**3. HIRES & OTHER USES**
- Liaise with partners, locally and further afield, to develop and refine ideas for coherent uses of hireable spaces
- Support the temporary use of buildings awaiting development
- Administer the process for any short-term hires where appropriate

**Person Specification**
We are looking for the following skills, experience and aptitude.
- Experience
- At least 1 years’ experience of working with a wide range of people, especially those running or starting up small businesses and projects, with a varied workload under pressure and to deadlines
- Knowledge / Skills / Qualities_
- Strong understanding of Hastings Commons vision, mission and goals, and ability to stand up for those in a range of environments
- Excellent communication skills both one-to-one and in presenting to larger groups
- Ability to identify, attract and liaise with potential tenants and to manage their expectations, especially in situations where plans are still evolving so there is some uncertainty
- Ability to organise and collate information from different sources in a logical, structured manner
- Highly organised with excellent attention to detail
- Enjoys managing in uncertainty and adapting to constant changes while holding onto a longer term vision
- Capable of building effective relationships within the team, keen to assist others to achieve shared goals
- Able to deal with sensitive and contentious issues in an appropriate manner.
- Must be willing to be flexible to work occasional evenings and weekends

**What you’ll get from working at Hastings Commons**
- Make a real contribution to the community around you and have a hand in investing in the future of Hastings
- Our culture and mission is to invest in our staff to build on their existing skills through bespoke development and training opportunities
- We are a kind and compassionate employer with a mental health first approach to work
- No pension contribution deductions have to come from your salary, **we contribute 100% **(you can add more to the pension if you choose

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