Customer Relations Specialist
6 months ago
Zest Car Rental is an award-winning online Car Hire Broker and a Which? Recommended Provider. We are passionate about providing the best customer experience and giving fantastic customer service, before, during, and after the rental.
We are currently recruiting for an experienced Customer Relations Specialist to join our Customer Support team based in Dereham, Norfolk.
The way in which we deal with any post rental issues or complaints is very important to the Business and must be handled in a positive way to obtain the best outcome for the Customer and the Business.
As the Customer Relations Specialist you will be managing post-rental issues and complaints. You will be working closely alongside our Product Department who are responsible for overseeing our co-operation with our providers.
**The job will involve**:
- Liaising with both the customer and providers as a mediator; acquiring the facts and getting to the bottom of any issues, providing any necessary support and assistance.
- Arranging and prioritising workload against competing requirements, tasks and requests.
- Maintaining strong relationships across your contacts; taking responsibility, making great decisions, and doing the right thing for the customers, the car hire providers and the business.
**What we require**:
- Strong experience of complaint handling.
- An effective communicator; clear, strong and confident in both verbal (inbound & outbound calls) and written forms, with the ability to deliver strong messages.
- Is committed, dedicated and hardworking; unafraid to get stuck in and make suggestions.
- Has a strong moral compass and is driven to do the right thing; somebody who can manage a customer’s needs with empathy, care and compassion.
- Is swift and confident in making key decisions.
- Has excellent organisational and time management skills, with the ability to maintain quality and accuracy at all times.
- Keeps their cool; is calm under pressure.
- Has strong IT skills and loves to learn.
- Loves to provide fabulous service, making people happy; and enjoys doing this all with energy, passion and a big smile.
- **Benefits**:
- Competitive salary.
- Additional leave.
- Company events.
- Company pension.
- Employee discount.
- Free parking.
- Discounted gym membership.
- 24/7 On demand GP service.
- Health & wellbeing programme.
- Employee Assistance Programme.
- Cycle to work scheme.
- Discretionary bonus.
- Retail discounts for you and a household member. Save on shopping, holidays, days out, restaurants and cinemas.
**Hours**: 40hrs per week, Monday to Friday.
**Holiday Entitlement**: A minimum of 33 days annual leave (including Bank Holidays) rising with long service.
Pay: From £26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer relationship management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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