Customer Service Advisor
4 months ago
Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution? If the answer is yes, look no further...
We need someone who can achieve the exceptional by working well within our customer service team, who has the confidence and ability to help ensure our customers and partners are happy with the service we provide. We're looking for creative problem-solvers like you, someone who can ensure our company stays ahead in an ever-changing world.
**About Us**
We are an online retail company who have been trading since 2003. We specialise in furniture and home gym equipment. We sell on platforms such as Amazon and eBay, and also on our own websites.
We pride ourselves on excellent service, quality of product and exceptional delivery time. We all work together as a team to ensure we excel and maintain our overall performance to deliver the ideal customer experience.
**The Job Role**
**Duties and Responsibilities**
- Provide excellent customer service.
- Investigate and resolve issues whilst proactively seeking solutions.
- Actively operate on Amazon, eBay, OnBuy, Websites and Wayfair.
- Maintaining positive feedback and adhering to performance targets and policies on all seller platforms.
- Using order and inventory management software (Linnworks).
- Use Microsoft Word, Excel and Google Sheets.
- Print pick lists and labels for online orders.
- Log returns and refunds.
- Raise replacement and spare part orders.
- Ensure customer orders are delivered on time by running courier reports.
- Liaise with third party courier companies regarding failed deliveries, items lost in transit, courier damages and general courier enquiries.
- General office admin duties such as maintaining records, checking account metrics, filing and photocopying.
**Skills Required**:
- Communication skills - confident talking on the phone and dealing with customer complaints/issues.
- Confident using IT systems.
- A great attention to detail.
- Have a positive attitude and keen approach to work.
- Good organisation skills.
- A good level of education, including maths and english.
- General knowledge on using Microsoft Word, Excel and Google Sheets.
**Additional Information**
- Previous customer service experience is preferred.
- Full training will be provided.
- Hourly Rate - 18 to 20: £7.49, 21 to 22 £10.18, 23 and over: £10.42 + Performance related company bonus scheme.
The job role is permanent, full time. Required hours are 40 hours per week, 5 days a week. You must be available to work Monday to Friday and Sundays on a rotation basis between 8.30am and 5.00pm to meet the business requirements. November to January is a black out period for holidays due to the Christmas rush.
**Job Types**: Permanent, Full-time
**Salary**: £7.49-£10.42 per hour
Expected hours: 40 per week
**Benefits**:
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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