Part Time Customer Service Advisor

6 months ago


Dereham, United Kingdom Pips Skips ltd Full time

**Part time customer service advisor**

We are looking for a friendly and enthusiastic individual to join our ever growing team. We are a family run skip hire and waste management company that has been established for over 30 years. We are located halfway between Norwich & Dereham in a village called East Tuddenham just off the A47.

**The role of this job is to include the following**:

- Taking inbound and outbound calls to customers, obtaining accurate information.
- Providing quotations.
- Creating orders on a bespoke system.
- Providing an excellent customer service.
- Developing meaningful customer relationships.
- Taking card payments.
- Liaising with driver queries.
- Dealing with drivers daily run sheets.
- Operating the companies weigh bridge when weighbridge operator is on break or annual leave.
- Letting clientele in and out of the building.
- Signing visitors in and out via the visitors book.
- Following sales managers instructions.
- Deal with any complaints in a professional manner and pass over to the necessary manager.
- Would have previous experience within a customer service role.
- Proactive, motivated learner who is able to work independently and in a team.
- Must have good computer skills.
- Must have a good telephone manner.
- Able to work under pressure.
- Be reliable, friendly and confident.
- Full driving licence as no bus route to location.

**Working hours**:
**Job Type**: Part
- time

Wednesday to Friday 9am - 5pm

1 in 4 Saturdays 7am-11.30am

**Salary and holiday entitlement**:
Holiday: 12 days holiday plus bank holidays (pro rota).

Starting salary: £13,006.50 to be reviewed on completion of 3 month probation period.

Immediate start available.

**Job Type**: Part-time

**Salary**: £13,006.50 per year

**Job Type**: Part-time

Pay: £13,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Dereham: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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