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Client Support Executive

4 months ago

Walsall, United Kingdom Adecco Full time

**Client Support Executive**

**Objective of the role** The client support executive is responsible for liaising with customers, meeting their needs and growing sales within their region by carrying out the underneath duties.

**CLIENT SUPPORT**:

- Contact existing clients - regarding collections, requirements.
- Develop existing clients - inform them of any new legislation, ensure the client is aware of what the company offers
- Successfully complete all jobs by time requested
- Coordinate and collate all information in the appropriate way to ensure jobs are dealt with effectively, and issue to the relevant departments.
- Report to the Internal Sales Manager any issues which require further investigation.

**JOB FILE QUOTATIONS** -Contact Clients, who we have been quoted, enquire if they wish to place an order, overcome client's objections, and close the sale as well as upsell other services.

**PROSPECTING**:

- Make calls to prospective clients from purpose-built inhouse CRM system.
- Make contact with the decision maker.
- Record all information into the database.
- Introduce the company to the prospective client.
- Offer a quotation, B.D.M visit or send out company literature for future contact.

**OTHER**:

- Filing,
- Other duties deemed reasonable.

**Functional Knowledge**
- Prepared to study for an NVQ Level 2 in Customer Service
- Ability to communicate effectively with clients and other team members
- Ability to work with in a team but also on own initiative
- Computer literacy - word, excel and outlook
- Ability to work towards daily/weekly/monthly targets

**Person Specification**
- Ability to record data as per sales office procedures accurately
- Good filing and organisational skills
- Experience in handling confidential data (GDPR)
- Ability to take accurate phone messages and deliver messages promptly
- Excellent sales/customer relations background
- Ability to self-motivate/motivate others

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.