Operations Officer

**Job Description**:
Job Title: Operations Officer
Company: Willis Aviation Services Limited
Location: Teesside, UK
Department: Operations
Reports to: Jet Centre Manager

Summary:
The provision of excellent customer service Operator customers, visitors, and crews ensuring their
requirements are met efficiently and effectively. Responding to handling requests ensuring all services are
anticipated and arranged.

**Responsibilities**:
Ensure all members of staff deliver first-class customer service to Jet Centre clients, operators, and crew

daily and offer concierge-style services to assist with their travel and onward travel meet, greet, and assist
passengers/crews on arriving and departing flights.

To check all aircraft safely onto the ramp/parking areas to operate all ground services equipment.

Assist flight crews with flight planning, catering, communications, and passenger luggage and associated

loading.

Work with UK Border Force Agency and Special Branch as well as other such bodies and inform relevant
parties of aircraft arrivals and departures.

Oversee security screenings ensuring compliance with UK NASP Directives, DFT requirements, and Airport

Standard Operating Procedures (SOPs).

Liaise with the Airport’s fuel supplier for the provision of efficient aircraft fueling.

Ensure the lounge area, offices, and kitchen are kept clean and tidy.

Carry out and maintain stock control of the required supplies for the reception area.

Maintain accurate information on operation systems.

Process invoices and payments and other related financial duties.

Carry out inspections and general tidiness of Jet Centre vehicles.

Undertake training courses that may be mandatory for operations or to assist and improve the operation.

From time-to-time company travel may be required to attend promotional and networking events which are

industry related and for any other reasonably required purpose.

Take care of the health and safety of him/herself and other persons affected by their own acts or

omissions at work.

Co-operate with the Management so far as necessary in order that the Company can carry out its statutory

duty under the health and Safety at work act 1974 and all relevant statutory provisions.

Other duties as required that are within the post holder’s capability to ensure business continuity.

Operations Officer 1 _26-Jun-23 _
Willis Aviation Services Limited_**Job Description**:
Qualifications / Requirements:
Must possess the competencies of negotiation, influence, and customer orientation.

Must Hold a full UK driving license, ADP (Airport Driving Permit), and maintain a Full CP (Critical Part) pass

which is mandatory for airport access and to transport passengers and crew to and from the apron. Hold
an airside driver permit to transport passengers, and to operate equipment whilst adhering to all safety
and security systems.

Interpersonal and communication skills to positively relate and communicate.

Must be able to respond to inquiries or complaints from employees, customers, regulatory agencies, or
members of the business community.

Travel / Misc:
None.

This Job Description is an outline of the key tasks and responsibilities of the post. The post holder may be
required to undertake additional duties in line with the seniority of the role.

The post may change over time to reflect the developing needs of the business, as well as the personal
development of the post holder. Job descriptions will be reviewed and discussed annually in line with the Staff
Appraisal Scheme.

Operations Officer 2 _26-Jun-23 _
Willis Aviation Services Limited