Out of Hours Helpdesk Advisor

4 months ago


Glasgow, United Kingdom record uk Full time

**Company Info**

record UK is the UK subsidiary of the Agta-Record Group who is one of the major companies within the automatic pedestrian door systems industry. The group manufactures and distributes door systems to over 40 countries worldwide.

We design, manufacture, supply, install and service automated door systems and aluminium shop-fronts throughout the UK to a wide range of organisations and clients.

This is a home based role reporting to the Service Manager. When doing the evening weekend shift the requirement would be that from 17:00 to 23:00 the mailbox would be required to be monitored and then 23:00 to 07:00 to be available to answer calls and then 07:00 to 08:00 would be reviewing of mailbox.

The main requirement of the role is to ensure all calls during out of hours are attended and completed within the client specified SLAs and to provide updates as required.

**The role is part-time, covering days and nights and weekends on rotational shifts.**

**Key Responsibilities and Accountabilities**:

- Log all calls from clients on internal system and arrange labour to ensure job completion within the required timescales
- Ability to work under pressure positively to achieve response times for reactive works
- Customer communication, proactive customer updates and incoming call handling
- Efficient route planning of the call out engineers and ensure nearest engineer is allocated to reduce travel time.
- To provide technical support to customer where possible to prevent the need for emergency call out.
- Ensure Service Director and Client specific web sites are updated and in line with SLA’s
- Contribute to ISO Business Management systems.

**KPIs**

Engineer Area distance/day

**Essential Criteria**
- Good organisational skills
- Excellent communication skills
- Speed of thought, prioritisation and decision making skills
- Good problem solving skills
- Sense of urgency to work in a fast paced environment
- Ability to work in a fast paced environment
- Initial training and ad hoc training will take place at our head office (G720AH) therefore must be within commuting distance.

**Additional Information**

This role will allow primarily for working from home, however training will take place at our head office and occasional days at the office will be required thereafter.
- Holidays: 13 days (pro rata based on part-time hours)
- Salary: Negotiable - dependent on experience.
- Remote working from home.
- Office Location: Record UK Office, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH;

**Job Type**: Part-time

**Benefits**:

- Company pension
- Referral programme
- Sick pay
- Work from home

Schedule:

- Weekend availability

Ability to commute/relocate:

- Glasgow G72 0AH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service helpdesk: 1 year (required)

Work Location: Hybrid remote in Glasgow G72 0AH


  • Helpdesk Operator

    4 months ago


    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £23,200 pro rata** - Location - ** Glasgow** - Shift Pattern - ** Other** - This is a _ - permanent_ - , _ - part time_ - vacancy_ - that will close _ - in 19 days_ - at 23:59 GMT_ - . _ **The Vacancy** **Why join City?** We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it...

  • Helpdesk Advisor

    5 months ago


    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 302831**Salary**: - £21,722- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - CO - Government Security Group - UK Security Vetting (Delivery)**Type of role**: - Other**Working pattern**: - Flexible working,...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently looking for several Customer Helpdesk Representatives in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment. **Key...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As a Reach Out IT Senior Ambassador you will support the delivery of first-class customer service to all users of Reach Out IT Helpdesk and as required across other cluster buildings as part of the Reach Out team. Furthermore, you will deliver a range of administrative and customer services assistance to the Reach Out IT Front of House Team...

  • Helpdesk Operative

    4 months ago


    Glasgow, United Kingdom Pertemps Network Group Full time

    **Helpdesk Operative**: - 2321021681 Applicants **£23,000 - £23,200 Per Annum** - Full Time**Permanent** **Glasgow, Glasgow City** **Customer Service And Call Centre** **Job Description**: **Helpdesk Operative** Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to...


  • Glasgow, United Kingdom record uk Full time

    **Company Info** record UK is the UK subsidiary of the Agta-Record Group who is one of the major companies within the automatic pedestrian door systems industry. The group manufactures and distributes door systems to over 40 countries worldwide. We design, manufacture, supply, install and service automated door systems and aluminium shop-fronts throughout...

  • Reach Out Ambassador

    5 months ago


    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As a Reach Out Ambassador you will provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team. Furthermore, you will resolve customer enquiries at first point of contact, either in person or digitally, working with colleagues in other services to provide...

  • Reach Out Ambassador

    5 months ago


    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As a Reach Out Ambassador you will provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team. Furthermore, you will resolve customer enquiries at first point of contact, either in person or digitally, working with colleagues in other services to provide...

  • Helpdesk Admin

    5 months ago


    Glasgow, United Kingdom Blue Arrow Ltd Full time

    Permanent vacancy - Administrator Salary - upto £24,000 Location - Hillington Working hours/shifts 4 days per week but the rotas is over Monday. Tuesday, Wednesday, Thursday and Friday. There are 2 shifts 7am - 5pm and 9am - 7pm. 39 hours maximum. You will only have to work one, maybe 2 shifts most 9am - 7pm per week, rest will be 7am - 5pm. Business...


  • Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £9280.00** - Location - ** Glasgow Head Office** - Shift Pattern - ** Other** - This is a _ - temporary_ - , _ - part time_ - vacancy_ - that will close _ - in 25 days_ - at 23:59 GMT_ - . _ **The Vacancy** **2 x CSR.** **15 hours.** **Saturday and Sunday.** **Rotational shifts of 7am - 3pm or 2pm to 10pm.** **All office...

  • Helpdesk Supervisor

    3 weeks ago


    Glasgow, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Glasgow - Up to £34k per annum  CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded through...

  • Helpdesk Supervisor

    4 months ago


    Glasgow, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Glasgow - Up to £34k per annum  CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded through...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As a Reach Out Tech Bar Front of House Team Leader you will be responsible for the implementation of the Reach Out Tech Bar, ensuring the university community has in-person access to a wide range of IT services and support. You will ensure day-to-day management and delivery of a first-class customer service to all users of the Reach Out IT...

  • Helpdesk Trainer

    5 months ago


    Glasgow, United Kingdom OCS Full time

    **Job Reference: /AP/22-03/1119/15** **Job Title: Helpdesk Trainer** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 08:00 - 16:30 - 38.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company...

  • Helpdesk Administrator

    5 months ago


    Glasgow, United Kingdom OCS Full time

    **Job Reference: TS/SW/13-03/1105** **Job Title: Helpdesk Administrator (Weekend Out of Hours - Saturday/Sunday)** **Location: Office Based** **Location: Glasgow** **Salary: Competitive** **Hours per week: Saturday, Sunday - 07:00 - 19:00 - 22 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the...

  • Helpdesk Administrator

    2 months ago


    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk AdministratorJob Summary:We are seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Receive and respond to customer inquiries in a...

  • Helpdesk Team Leader

    5 months ago


    Glasgow, United Kingdom Perfect Career Full time

    **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: £27,857.00 per annum** **Benefits: Pension, health plan, 33 days holiday (including bank holidays)** **Hours: Monday to Friday (37.5 hours per week)** We are advertising this Helpdesk Team Leader role on behalf of our client ‘City Facilities Management’. City were established in...

  • Helpdesk Supervisor

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing the day-to-day activities of the helpdesk team, ensuring that customer expectations are consistently exceeded through effective communication.Key...

  • Helpdesk Supervisor

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing the day-to-day activities of the helpdesk team, ensuring that customer expectations are consistently exceeded through effective communication.Key...


  • Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference: /JO/09-11/1011/18** **Job Title: Out of House Helpdesk Administrator - Sat or Sun** **Location: Glasgow** **Salary: £22000** **Hours per week: Saturday & Sunday** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing...