Client Services Advisor

6 months ago

Abergavenny, United Kingdom Synlab Laboratory Services Full time

SYNLAB Laboratory Services is part of SYNLAB UK & Ireland, who provide laboratory diagnostic and training services to a diverse range of sectors including healthcare and wellness, sport, travel, corporates and insurers, logistics and family law.

SYNLAB Laboratory Services has 2 in-house laboratories offering a wide range of pathology tests including occupational health and wellness tests, as well as workplace drug and alcohol testing. In addition to our laboratories providing UKAS accredited ISO/IEC 17025 and ISO 15189 testing, we are one of only a few providers offering an end-to-end in-house collection and laboratory service.

We are currently recruiting for a motivated and enthusiastic Client Services Advisor to work within our busy Client Services Team based in Abergavenny, on a full time and permanent basis. This is also a hybrid role, giving the flexibility to work from home and from our office.

**Hours**: 40hrs / Mon-Fri / 08:30-5pm

**Duties include**:

- Managing the day-to-day activities of the client support team.
- To deal with customer queries accurately and in a timely manner.
- Dealing with all aspects of the customer journey (creation of welcome packs & site PIN forms etc).
- Complete relevant CRM systems / spread sheets to ensure client information is recorded accurately.
- Support Sales team in new client acquisitions and tenders.
- Complete all tenders with up-to-date information, identifying service differentiators / unique selling points for each submission.

**Essential Skills and Experience**:

- Previous experience in Client/Customer Services.
- Excellent sales and negotiation skills.
- Good planning and organisational skills.
- Report writing and presentation skills. Microsoft Office experience - including Excel, Word, PowerPoint.

**Desirable**:

- Laboratory, Drug & Alcohol or Pathology sector experience.
- Previous experience of creating contracts and tenders.

**About Us**

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.
- SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law._

**Job Types**: Full-time, Permanent

**Salary**: £23,743.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Abergavenny, Monmouthshire: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- UK Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: CSA-SLS-CW

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