Customer Support Administrator

3 weeks ago


Manchester, United Kingdom Brook Street Full time

Customer Support Administrator
- Full time _
- Permament _
- Salary - £22,000_

Our client, the UK's leading home interiors specialist are looking for a Customer Support Administrator to join their amazing team in Trafford Park.
You will be the first point of contact to each client supporting them through the process providing them with a first-class service ensuring they have an amazing experience. The role provides a communication link between the high-end clients, sales, field,and operational staff.
What you will do:

- Offer experience in a customer service role; either face to face or over the phone
- Have lots of enthusiasm to deliver a refreshing customer experience, every time
- Keep office and field staff informed of key matters, reporting all incidents affecting the schedule and/or the office procedures to the department manager as they occur
- Be reliable; There's something about being dependable that we all think matters
What we are looking for:

- Experience of working in a customer facing environment (2+ years)
- A strong and empathetic communicator able to offer customers a seamless service
- Support customer enquiries through both inbound and outbound calls, ensuring each customers have a great experience
- Confidence using a PC and the ability to multitask
- Experience in the furniture industry would be advantageous but not essential



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