Customer Service Support

2 weeks ago


Manchester, United Kingdom MSP Direct Sourcing Full time

**Job title**: Customer Service Support

**Location/remote**: Hybrid, 3 days on-site and 2 working from home (2 week training on-site)

**Contract length**: 3 Month - rolling contract

**Pay rate**: £11/per hour

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking Customer Service Support on behalf of a leading technology company.

The job holder is an integral part of the business and first point of contact, you would be responsible for building, maintaining and improving strong Customer relationships. Liaising with internal & external Customers, and Sales Engineers.

**Responsibilities**:
Building, maintaining and improving strong Customer & Supplier relationships. Drive Contact Centre to continuously provide ’Excellent’ customer service to all our customers, it is required that a flexible & co-operative approach is demonstrated, particularly in supporting business efforts and initiatives in ensuring cover is provided during times of heavy workload or staff shortages
The Contact Centre team are the first point of contact with Siemens and therefore need to create a great first impression by handling all calls in an efficient, professional, knowledgeable and helpful manner
Continually strive to increase awareness of Siemens products and services and understand the internal organisation and processes
Follow the principles of customer first at all times ensuring, that all calls that cannot be placed or answered first time are followed up by the team in the most appropriate manner
Support the Contact Centre team and Manager with any ad hoc administration tasks
Everyone in the team is also encouraged to identify areas for improvement and opportunities for best practices sharing

**Key skills**:
Capable of operating and liaison at all levels including managerial, customer and supplier
Excellent Communications Skills, both Oral and Written and a Good Listener
Excellent Team Player whilst maintaining an independent perspective
Ability to prioritise, organise and manage personal workload



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